Chimene Laure Elong

Proving professional with more than four years experience in Customer excellent management many acquired in many companies more recently in CITY MESSENGERS S.A and RBC

BILINGUAL CUSTOMER SERVICE AGENT - SINGLE POINT - ON

(2025-04)

• Provide excellent service and ensure exceptional execution results in the collection of financial loans
• Conduct collections calls for all past due accounts
• Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
• Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
• Document call activity details in collections system to reflect action taken; Update customer account information with e.g., Commitments to pay, amounts & dates, collection call updates
• Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
• Perform to regulatory standards and best practice on collections
• Achieve individual collection targets, in order to meet Department and Company goals
• Maintain and submit reports for review by collection management
• Complete other collection responsibilities, as assigned

BILINGUAL CARD ADVASOR - RBC ROYAL BANK - Missisauga, ON

(2024-11 - 2025-04)

• Taking 50 to 60 calls per shift from existing RBC credit card clients to deliver outstanding customer service experience
• Provided assistance whit question on concerns regarding their RBC credit card
• Managing ricks by adhering to compliance routine of credit
• Education and assist client whit using RBC digital capabilities
• Cultivate and maintain relationship whit partner

Bilingual Customer Service Team Leader - Canadian Tire Corporation Ltd - Ontario

(2024-03 - 2024-09)

• Leading and developing the customer service team
• Managing customer inquiries
• Resolving customer issues in timely manner
• Assisting clients to get their reward card
• Managing shipments of orders
• Answering phone calls both in French and English
• Processing orders through SAP

Customer service representative - CITY MESSENGERS S.A - Douala

(2020-10 - 2024-03)

• Managing customers inquiries
• Answering customer questions and collect and analyze gathering feedback
• Managing customer orders efficiently
• Answering phone calls both in French and English
• Tracking customers orders online

Sales Agent - ALTERNATIVE SOLUTION S.A

(2019-01 - 2020-09)

• Maintaining relationships whit returning customers
• Salling services to customers and representing the brand
• Assisting management in identifying viable marketing and pricing strategies

Team Leader - NAYA FOOD S. A

(2018-05 - 2018-12)

• Answering customer’s concern about food products
• Leading and deployment of hostesses’ activities
• Distributing of DANO product in local market
• Supervising stocks in the warehouse

MASTER’S DEGREE - Business management - PIGIER Cameroun (2024)

BACHELOR’S DEGREE - Communication of Organisation - University of Douala-Cameroun (2018)