Hugues Springer
Bilingual customer service professional
Talent
Toronto, OntarioMember since May 30, 2025
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About
Seasoned bilingual customer service professional with over 15 years of experience in customer management. I'm looking to find a collaborative environment where I put to use the variety of skills I have accumulated over the years, preferably in customer service independent organization.
Experience
SUMMARY OF SKILLS
- Strong background in customer services, sales and operations
- Proven skills in analysis, problem-solving, listening, and teamwork
- Demonstrated ability to work in a fast-paced environment with tight deadlines
- Fifteen (15) years’ experience in customer service management, including corporate account management, travel and sourcing
- Excellent knowledge of supply and contract management, negotiation and strategic advice
- Strong oral and written communication skills
- Bilingual in French (Native) and in English (Advanced)
- Proficient in Microsoft Office, ECRM, SAP, Moneris and Salesforce
EXPERIENCE
Bilingual Research Consultant 2022 - 2025
Costar Canada | Toronto, ON | CANADA- Investigating new space listings to complete database for commercial real estate in Montreal/Quebec
- Researching and answering client’s requests about true owner, listings and data
- Analyzing sale and lease comparable for commercial real estate
- Training newcomers about Costar and Loopnet brand, call calibration and audit
- Writing articles about recent major transactions for Montreal/Quebec market
- Building relationship with brokers, developers
Central Advisor 2021 - 2022
Whirlpool Canada | Toronto, ON | CANADA- Answering client’s requests over the phone and by email
- Registering of new clients’ appliances
- Advising clients on appliances
- Selling extended warranties and collecting payment
- Following up with confirmation and contract
- Booked technicians and submitted claims
- Ordered parts via SAP, ECRM and part distributors website
- Handled payments via Moneris and reported any discrepancies
Destination Specialist - Asia 2019 – 2020
Goway Travel | Toronto, ON | CANADA- Customizing itineraries according to agents or clients’ requests and preferences
- Supervising the booking process for each request
- Coordinating services with local suppliers
- Following up with confirmation and invoices
- Handling operational processes for different destinations
Bilingual Travel and Lifestyle Consultant 2018 – 2019
American Express | Toronto, ON | CANADA- Answered clients’ requests via phone
- Handled hotel, flight and car bookings
- Responsible for following up with confirmation, travel changes, supplier relations, and invoicing
Export Sourcing 2015 – 2018
Self-Employed | VIETNAM- Conducted research on Asian suppliers (furniture, homeware, accessories, clothing)
- Developed samples and collections according to clients’ requests
- Negotiated prices between suppliers and clients
- Followed up on orders and arranged export documents for overseas wholesalers
Operations Manager 2014 – 2015
Terra Verde Travel | Ho Chi Minh City | VIETNAM- Managed the Operations team and supervised the booking process for each request
- Handled complaints on the spot via phone or by email
- Developed new itineraries for VIP travel agents and/or direct clients
- Improved operational procedures and communication between departments
Sales & Marketing Manager 2013 – 2014
Khiri Travel |Ho Chi Minh City | VIETNAM- Managed the Sales team and supervised proposals sent to agents/clients
- Monitored the mark-up and average profit per month
- Handled complaints on the spot via phone or by email
- Customized itineraries according to agents or clients’ requests
- Attended Tourism fairs in Singapore and followed-up new leads
Export Sourcing 2010 - 2013
Self-Employed | VIETNAM- Researched of Asian suppliers (furniture, homeware, accessories, clothes)
- Developed samples according to clients’ requests
