Christine Iliadis

Customer service professional with 10+ years delivering inbound support across live chat, email, and phone—handling 50+ requests and 200+ bookings daily with high accuracy. Skilled in CRM data entry, high-fidelity order processing, account management, technical troubleshooting, and clear written communication. Service-focused and detail-oriented, with a proven record of resolving customer inquiries efficiently in non-sales, support-only roles.

Available for remote and on-site opportunities in the Greater Toronto Area.

Linguistic Data Evaluator & Quality Specialist at Remote Freelance Consultant (2026-05 – Present)

• Review complex data outputs for clarity, linguistic accuracy, and strict style guideline adherence.
• Compose detailed, analytical written rationales and structured feedback to maintain quality standards across high-volume digital workflows.
• Collaborate seamlessly with platform project managers via Slack and enterprise email structures to hit daily target metrics.

Customer Service Associate at Ajax Public Library (2015-01 – 2025-12)

• Handled 50+ inbound customer requests daily via live chat platforms, resolving patron inquiries efficiently with zero outbound outreach.
• Managed 200+ monthly service bookings and equipment reservations, reducing data errors by 25% through meticulous record verification.
• Provided localized technical support and database management, ensuring accurate patron file tracking and seamless day-to-day desk service.
• Authored clear communications, including promotional newsletters for local community events, to maximize patron engagement.

Transcription & Content Formatting Specialist at Freelance (2016 – 2025)

• Processed, formatted, and proofread high volumes of multi-format text streams, maintaining 99% data accuracy.
• Applied active listening and high attention to detail to complex formatting scripts, ensuring rapid turnaround times.

Order Processing Specialist at Pitney Bowes (2013-01 – 2014-01)

• Handled high-volume inbound order intake via phone, email, and live chat platforms, focusing strictly on fulfillment with zero sales mandates.
• Inputted 30+ detailed corporate orders per day directly into internal CRM architectures with 100% accuracy, tracking shipping parameters and inventory codes.
• Audited e-commerce order queues to cross-verify billing details, successfully cutting processing wait times by 15%.

Digital Marketing Assistant at Electricity Forum (2011-09 – 2012-12)

• Managed segmented communication distributions and updated subscriber databases utilizing Mailchimp platforms.

Diploma in Marketing – Durham College