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Danawit Tekola

Customer service representative

Talent
TorontoMember since March 18, 2026
Community NetworkingCustomer LiaisonDemonstrationsTerritory ExpansionIndustry TrendsTime managementActive listenerExceptional customer serviceAdaptive and creativeSafe food handlingEspresso machine operationBeverage preparationExcellent memorySafe food handling practices
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Community NetworkingCustomer LiaisonDemonstrationsTerritory ExpansionIndustry Trends

About

I am a first-generation in Canada. I am in my early twenties, getting my bachelor's degree and building a professional background for a successful career.

Experience

Server and Bartender at Jolly Bar and Restaurant (2025-07 – Present)

  • Delivered exceptional customer service, ensuring positive dining experiences for all guests.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Managed multi-table service efficiently, prioritizing tasks to enhance workflow during peak hours.
  • Trained new employees on menu knowledge, service protocols, and operational standards.

Event Staff Member at DGS Events (2025-03 – Present)

  • Coordinated details of events, ensuring seamless execution and adherence to timelines.
  • Assisted in setting up and take down of event spaces, optimizing workflow efficiency.
  • Managed guest registration processes, enhancing attendee experience through effective communication and friendly service.
  • Implemented safety protocols ensuring compliance and promoting a secure environment for all participants.

Barista and Barista trainer at Starbucks (2022-01 – Present)

  • Recognized as "Partner of the Quarter" for consistently infusing shifts with positive energy and offering unwavering support to the team.
  • Establishes genuine connections with customers and fellow partners, contributing to a welcoming and inclusive atmosphere.
  • Demonstrates enthusiasm and positivity while maintaining a high standard of customer service.
  • Excels in crafting beverages and ensuring accurate order fulfillment.
  • Followed up with existing customers to provide additional support and address concerns.

Education

Bachelor of Commerce (BComm) in Hospitality And Tourism Management – Toronto Metropolitan University (2023-09)

High School Diploma – CALC Secondary School (2022-01 – 2023-08)

Bachelor of Commerce (BComm) in Hospitality And Tourism Management – Saint Mary University (2019-09 – 2021-04)

Skills

Customer service representative

Reviews

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