Jermie Sheonarain

Experienced and adaptable Customer Service Professional with over 7 years of expertise across diverse industries, including retail, logistics, finance, and e-commerce. Skilled in adapting to dynamic environments, managing high-volume inquiries, and delivering tailored solutions to meet client needs while ensuring exceptional customer satisfaction.

Customer Service Representative at PC Express (2020-01 – 2023-12)

• Managed high-volume inbound calls, providing information on products/services and resolving customer concerns.
• Assisted clients with online and app-based shopping, including order processing, returns, and scheduling pickups.
• Processed refunds, issued vouchers/coupons, and ensured smooth resolution of payment-related issues.

Customer Service Representative at Holt Renfrew, Millennium 1 Solutions (2021-01 – 2022-12)

• Delivered premium customer support, addressing product inquiries, payment issues, and complaints.
• Assisted clients with returns and ensured seamless issue resolution by collaborating with the sales team.
• Implemented customer feedback strategies to enhance service quality and overall satisfaction.

Customer Service Representative at Purolator (2019-01 – 2020-12)

• Supported customers with parcel tracking, pickup scheduling, and resolving shipping concerns.
• Coordinated with logistics teams to provide accurate delivery updates and ensure timely service.
• Handled inquiries regarding returns and claims, maintaining high client satisfaction.

Customer Service Representative at PC Credit Card Department (2019-01 – 2019-12)

• Assisted clients with virtual banking needs, supported customers with credit card inquiries, including account balances, payments, and transactions.
• Resolved complex billing disputes and educated customers on credit card features and account terms, ensuring customers were provided with clear solutions.

Customer Service Representative at CIBC Client Account Management (2018-01 – 2018-12)

• Handled client account inquiries, resolved disputes, and delivered tailored financial guidance while ensuring compliance with company policies.
• Strengthened customer relationships through proactive communication, timely issue resolution, and consistent follow-up to enhance client satisfaction and retention.

Customer Service Representative at Kohl's Department Store (2017-01 – 2018-12)

• Provided exceptional customer support in a retail environment, including product inquiries, returns, and sales assistance, assisted customers with troubleshooting issues, and guided them through the return/exchange process.
• Collaborated with team members to achieve sales targets and maintain efficient store operations.

Customer Service Representative at Bank of America (2016-01 – 2017-12)

• Managed customer inquiries for account-related questions, card management, and fraud protection.
• Resolved billing issues, processed payments, and offered support for various banking products.
• Followed company protocols to provide top-tier service while ensuring compliance with banking regulations.

Customer Service Representative at Andrew's Formals Rentals and Sales (2015-01 – 2016-12)

• Assisted customers in selecting rental and sales products for formal events, providing expert guidance on sizes, styles, and rental durations.
• Handled product reservations, returns, and exchanges, ensuring customer satisfaction and smooth operations.

Youth Leader at Black Creek Community Centre & The Spot Youth Centre (2011-01 – 2011-12)

• Coordinated the opening and closing procedures of the resource room, contributing to the smooth operations of the community center.
• Developed and led activities in areas such as physical fitness, arts, crafts, and games, fostering teamwork and personal development.
• Instructed children and youth in basic computer skills, promoting digital literacy in the community.

Revision Assistant at Elections Canada (2010-01 – 2012-12)

• Managed community outreach by distributing flyers and providing essential information about voter registration.
• Assisted with voter registration, ensuring individuals were added to the electoral list for timely participation in the election.
• Educated community members on the importance of voting, helping to increase voter turnout.

Certificate of Graduation in Customer Service Training – Bank of America (2016-01 – 2016-12)

Career Enhancement & Exploration Program in YJC – JVS Toronto (2015-01 – 2015-12)

Media Foundation Certificate in Media Foundation – Humber College (2015-01 – 2015-12)

Ontario Secondary School Diploma in OSSD – James Cardinal McGuigan (2012-01 – 2012-12)