Daniel Minggol

I am Daniel Minggol, a motivated professional with a diverse skill set and a passion for continuous learning and growth. I have a Post Secondary Diploma in Computer System Technician in Networking from Centennial College Toronto, Ontario, Canada, and a Bachelor's degree in Information Technology from Baguio College of Technology Philippines. I bring a solid educational background to the table. As a Field Telecom Technician, I have gained extensive experience handling installations, maintenance, and repairs of telecommunication systems. As an Operation Staff in the Telecom industry, I have demonstrated solid operational skills and a keen eye for detail. I have experience in computer hardware and software troubleshooting and have Fiber Optic and DSL installation expertise to ensure high-speed connectivity and optimal network performance. I possess exceptional problem-solving abilities and can analyze complex issues to devise efficient solutions. With practical multi-tasking skills, I can prioritize and manage multiple projects simultaneously. Furthermore, I have experience providing technical support and offering prompt and reliable assistance to users while efficiently resolving technical issues.

Computer Technician and User Support.

Yellow Internet Shop, Baguio City, Benguet, Philippines. January 2015- October 2019

• Computer troubleshooting for hardware and software, diagnosing, and resolving technical issues efficiently.
• Performed printer maintenance, ensuring proper functionality, and resolving any printing-related problems.
• Managed network maintenance, ensuring smooth and reliable connectivity for users.
• Providing technical support and guidance.

Sky-cable, Baguio City, Benguet, Philippines. December 2019- March 2020

• Installed and serviced internet connections, ensuring reliable connectivity for customers.
• Conducted maintenance and repairs on internet connections to ensure optimal performance.
• Installed and maintained Sky-cable TV channels, providing customers access to various entertainment options.

Wuhan Fiberhome International Technologies

Baguio City, Benguet, Philippines. April 2020- March 2021

• Conducted installations of PLDT Fiber Optic internet connections, ensuring accurate and efficient setup for customers.
• Performed maintenance and repairs on internet connections, diagnosing and resolving issues promptly to minimize downtime.
• Conducted thorough testing and quality checks to verify the stability and performance of installed connections.

Wuhan Fiberhome International Technologies

Baguio City, Benguet, Philippines. April 2021- September 2021

• Monitored dispatch tasks for both installation and repair conducted by PLDT Telecommunications.
• Updated daily accomplishment reports to the manager, providing timely and accurate information on completed tasks.
• Collaborated with cross-functional teams to promptly address customer concerns and resolve service-related issues.
• Participated in training programs to enhance technical skills and stay updated with industry practices.

Computer System Technician in Networking

Centennial College, Toronto-Ontario, Canada. January 2022 – April 2023

This program offers the best opportunity and experience to learn about operating systems, including Windows server, Linux, robust Cisco routing, and switching fundamentals. Additionally, this course allows you to work alone or with a group, enabling you to develop your technological problem-solving abilities.

Relevant Courses Completed:

• Fundamentals Routing and Switching
• PC Hardware
• PC Operating system
• Introduction to Telephony
• Network Services & Network Security
• Data Communications
• Windows server
• Introduction to Unix/Linux
• Virtualization for Cloud Technologies.

Baguio College of Technology, Baguio City,

Benguet, Philippines. November 2013 - October 2017

This program allows me to learn Computer Programming, troubleshooting, and networking. All these skills I’ve learned will enable me to work in a telecom company for over a year.

Relevant Courses Completed:

• Computer Troubleshooting
• Programming Java and C#
• System Analysis and Design
• Computer Aided Design.
• Data Communication and Computer Networks.