Customer Service Representative
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I help build collaborative and high-performance environments, with focus on well-being and system management.
Highly motivated Customer Service with strong client relationship, excellent organizational skills and over 10 years experience in leadership. Strong compliance and on-boarding experience.
Responds to resolves escalated issues from customers, monitors daily workflow of customer service agents while ensuring correct procedures are observed, identifies system improvements, workflow improvements, and enhancing team efficiency.
Super technical skills including CRM software and performance management system.
Expert in investigation and team conflicts resolution. Knowledgeable in fundamentals of agile methodologies, in all aspects and in different sectors of customer service.
