Darlene Wilson

Office Administrator with strong team leading skills through motivation and positive reinforcement. Knowledge of child development and behavior with strong mentor and leadership capabilities. Excellent communication skills with positive attitude and humor. Proficient in Microsoft Word, Excel, and PowerPoint. Certified in Microsoft Word and Excel with excellent phone skills and cheerful phone manner.

Foster Volunteer - Full Circle Dog Rescue - St. Catharine's, ON

(2021-01)

Helped dogs rehabilitated to be ready for their furever homes, through training, compassion, and decompression.

• Participated in training with the dogs to help them work through their trouble issues to be furever home ready
• Socialized dogs through walks, outing to different environments, introducing them to different people
• Meet and help new owners adjust to having a new dog in their home through clear communications, asking open ended questions to get a good glimpse into the dog's new home

Fundraiser Volunteer - Full Circle Dog Rescue - St. Catharine's, ON

(2022-01)

• Participate in fundraising events, such as vendor events, as well as online auctions
• Successfully secured donations, volunteers and funds for online auctions
• Successfully raised funds through 50/50 sales at vendor events

Pizza Hut Call Center Supervisor - UPGC Pizza Hut

(2014-10 - 2019-12)

• Supervise agents to ensure call quality, and that they are logged in on time
• Run service reports and send to upper management
• Take calls when lines were busy to try to keep wait time downs
• Interact with store owners, customers, when discrepancy arises between them
• Motivate agents to keep positive with disgruntled customers, by posting positive encouragement in chats, as well as sending positive words of encouragements to agents via email

Office Administration General - Office Administration - Centennial College (2020-09 - 2025-01)