Divya Gandhi

I am Divya Gandhi, 25 years old. Currently, I am studying Human Resource Management at Conestoga College, and my study will end on 20th April 2023. I have previous 1 year of experience as Customer Service Representative.

I am passionate about traveling and exploring new places and things.

I am in possession of skills such as Communication skills, Customer service skills, Product knowledge, Problem-solving skills, Computer skills, and Teamwork skills.

Michaels, Kitchener August 2022 - Present

Customer Service Representative

• Responsible for greeting customers as they enter the store and offering assistance with finding products, answering questions, and resolving any issues they may have.
• Responsible for providing customers with accurate and helpful product information, including their features, benefits, and pricing.
• Receiving complaints or issues with customers' purchases and helping resolve these problems, including listening to customer concerns, investigating the issue, and finding a satisfactory solution. 
• Processing sales transactions, including accepting payments and issuing receipts.
• Maintaining the cleanliness and organization of the store.
• Upselling and cross-selling additional products and services. 
• Ensuring customer satisfaction and retention through exceptional customer service.
• Collaborating with other team members to provide the best possible service to customers. 
• Updating customer records and maintaining confidentiality. 

Conestoga College September 2022 – April 2023

• Graduate Certificate in Human Resource Management