Duc Anh Pham

For over seven years, I have been responsible for overseeing operations, leading teams, and ensuring work was executed to a high standard. In my management role with Gong Cha, I handled scheduling, staff coordination, performance expectations, and customer experience while maintaining consistent operational flow during high-volume periods. The focus was always on structure, accountability, and making sure the team delivered results every day.

As Co-Owner of SpotClean Detailing, I built the operational side of the business from the ground up. I managed workflow, solved customer issues, coordinated teams, handled vendors, and continuously looked for ways to improve efficiency. Running a business required me to take ownership of outcomes, make decisions quickly, and fix problems without waiting for direction. I understand how small inefficiencies can slow growth, and I am used to building systems that allow a company to scale.

SpotClean Detailing, Calgary, AB - Owner/Operator

February 2023 - November 2025

• Founded and operated a professional automotive detailing business serving private and commercial clients.
• Built business operations from a startup to a fully functioning service company.
• Managed all business functions: scheduling, finance, procurement, customer relations, inventory, and workflow planning.
• Designed standardized procedures to improve efficiency and service consistency.
• Established strong relationships and partnerships with luxury private clients and automotive industry businesses.
• Developed pricing strategies and service structures to increase profitability while maintaining premium positioning.
• Delivered detailed services to hundreds of vehicles with exceptional care, resulting in a 4.9-star Google rating.
• Performed high-end services for multiple collection cars at car shows during the spring and summer of 2025, contributing to owners winning awards.
• Ran successful social media marketing campaigns across multiple platforms, including TikTok and Facebook, producing several viral videos with millions of views. 

Gong Cha, Calgary, AB - Shift Lead - Assistant Manager - Manager

September 2018 - September 2023

• Managed all aspects of store operations, including organization, maintenance, equipment, inventory, and purchasing functions.
• Oversaw 3 locations (Chinatown, 17th Ave, and Chinook Mall) and led a team of over 40 staff members.
• Operation Manager: helped operate 3 locations in 2022 (17th Ave, Airdrie and Shawnessy), ensuring efficient store operations and training over 30 staff members.
• Hired, trained, and developed employees for various store positions.
• Coordinated staff schedules to ensure proper coverage at all times.
• Provided excellent customer service to millions of customers over 5 years.
• Handled customer complaints with professionalism and diplomacy, resolving issues promptly to maintain satisfaction.

Diploma in Hospitality Management, SAIT - Calgary, AB 

2019 - 2021

• GPA: 3.8/4.0 | Focus on Business Operations and Team Leadership.

Additional Certifications

• CompTIA Security+ (2025)
• Google Cybersecurity Certificate (2025)
• Python Programming – FreeCodeCamp (2025)