Frank Yagiz

Highly motivated team player with great leadership and communication skills, consistently friendly and professional, seeking to secure a position as an IT professional, specializing in computer support, upgrades, and troubleshooting.

Solutions-oriented and resourceful candidate, competent in all technical skills necessary for a Tier 1 computer support role

Customer Service Associate Feb 2022 - Present

Lowe’s Home Improvement • London, Ontario

• Performed sales analytics and provided recommendations that increased sales.
• Created new customer databases by computing customer information into a database.
• Recommended products to customers, thoroughly explaining details, handled customer inquiries, answered questions, and resolved problems in a timely manner.

Materials Coordinator Feb 2016 - Jan 2022

Grey Stone Tile Co • Toronto, Ontario

• Staged projects for customers, addressing customer concerns, dealt successfully with last minute unexpected situations and difficult customers, planned, and executed work related to the project in a timely manner.
• Communicated project costs, inspect, and maintain quality control for materials, organized showroom, maintaining cleanliness throughout the workday.
• Verified projects and computed totals to complete accurate invoices.

Web Developer/Designer Nov 2014 - Jun 2015

SEO NET Digital Marketing • Toronto, Ontario

• Proactively liaised with the design team and project manager to ensure efficient and timely delivery of significant projects.
• Content creation, traffic optimization, keyword optimization, research and analysis, affiliate management.
• Diagnosed and troubleshot different websites of the company’s critical clients by deploying updated knowledge of the modern technologies and techniques in the industry.
• Communicated with customers to help address concerns with prepared weekly presentations and reports of traffic generation, results, and forecasts.

CompTIA A+

CompTIA Network+ (Candidate)

Computer Systems Technology Sep 2014 - Jun 2015

Seneca College • Toronto, Ontario

High School June 2014

Nile Academy • Toronto, Ontario