Experience
Good Shepherd ministries a part time relief support worker. August 2022 to present
Duties
- Supervising and team leading co-workers
- Reporting/ coordinating between management and co-workers
- Implementing shelter policies, procedures and residency agreements in a spirit of fairness and respect while adhering to the Toronto shelter standards and the organization's mission and Vision.
- Providing service in dignified, respectful and hospitable manner.
- Observing all health and safety rules and regulations to work to work in a manner that minimizes to me, clients, co-workers and others as well to the property.
- Updating the city of Toronto’s shelter management information system (SMIS) database with new admissions and to perform the routine bed checks and recollection of SMIS in accordance with city’s shelter directives.
- Documenting and completing incident reports logs during the shift.
- Maintaining confidentiality and ethical standards of clients, coworkers and organization documents.
● Providing support, reminding and assisting clients to take their medication.
- Completing intake and initial assessments.
- To oversee client services and building security during the shift
Homes first society as community support worker under agency- July 2021 to June 2022
Fred victor respite centers as community support worker under agency from July 2021-June 2022
Duties
- Administering wellness checks of clients
- Conducting bed checks and compiling failure to return (FTR) lists
- Conducting Covid-19 screening of clients before intake
- Serving meals to clients.
- Maintaining Hostel Standards and adherence to set policies
● Attending to detail in order to sense potential dangers at the residence by studying changes in any patterns and being responsive and proactive to de-escalate any harm.
- Working with elderly clients and providing one-on -one care
- Documenting and recording daily care reports which include resident incident reports, medication and restraints monitoring
- Receiving donations and completing proper donation forms
- Conducting client’s intake by completing the necessary paperwork and uploading into SMIS.
- Explaining the rules and regulations of the shelter.
Certification & Training
- Crisis prevention and intervention (CPI)
- Overdose prevention recognition
- SMIS Trained
- Mind over Mood Wellness Program
- Computer Training (Module 1-5), Stratford Career Institute Canada May 2021
- First Aid & CPR/AED level C
- Basic life support (HCP)
- WHIMS Certification
- Toronto shelter standard training.
