Management & Operations Consultant - Independent Contractor - Barcelona, Spain
(2025-04)
- Direct sales operations for outsourced BDR teams supporting Google Gemini for Business and Google Cloud initiatives across multiple markets.
- Own full-cycle KPI development, forecasting, target-setting, commission design, and performance reporting.
- Coach sales leaders and individual contributors through one-on-one development, pipeline reviews, and structured performance improvement programs.
- Advise founders and sales executives on go-to-market strategy, organizational design, outbound effectiveness, and operational efficiency.
- Lead executive performance reviews and strategic planning sessions focused on scalable, sustainable growth.
Program Manager, Google Ads - Teleperformance - Toronto, ON
(2024-05 - 2025-04)
- Led a 120+ person pre-sales organization supporting Google Ads growth initiatives, overseeing six frontline managers and three support specialists.
- Designed and executed an operational transformation that increased overall sales performance by 45%.
- Built performance scorecards, forecasting models, and accountability frameworks that became the operational standard across the program.
- Developed qualification frameworks, call flows, and outreach strategies that measurably improved lead quality and conversion.
- Delivered weekly business reviews to Google leadership with strategic recommendations and performance analysis.
- Led onboarding, training, and change management initiatives that improved consistency and accelerated ramp-up.
- Served as primary liaison between Google stakeholders and operational leadership.
Business Development Manager - Global Payments - Toronto, ON
(2021-03 - 2023-05)
- Managed an SMB and mid-market territory, consistently exceeding revenue and activity targets.
- Built outbound prospecting strategies that improved lead conversion rates and overall sales efficiency.
- Owned the full sales cycle from initial prospecting through close and long-term account development.
- Used CRM analytics and pipeline management to drive data-informed decisions and deliver actionable market insights to leadership.
Partnership Manager - Peninsula Canada - Toronto, ON
(2019-01 - 2021-03)
- Built and managed strategic partnerships across Canada, generating a substantial pipeline of qualified opportunities.
- Developed partnership engagement strategies, KPI frameworks, and performance tracking systems from the ground up.
- Led webinars, partner training programs, and joint marketing initiatives that increased partner-driven revenue.
- Presented growth opportunities, business cases, and performance insights to executive stakeholders.
- Coordinated cross-functional initiatives across marketing, sales, and operations.
Retail Manager - EB Games - Scarborough, ON
(2013-11 - 2019-01)
- Managed all aspects of a high-volume retail operation including staffing, sales performance, inventory, and profitability.
- Recruited, trained, and developed employees while maintaining full accountability for business targets.
- Used operational metrics and sales data to surface opportunities and drive continuous improvement.
- Implemented compliance, process improvement, and loss-prevention initiatives.
Sales Manager - Soren Bennick - Toronto, ON
(2009-06 - 2013-11)
- Led outbound sales teams selling educational programs across North America, Europe, and Australia.
- Owned revenue targets, forecasting, coaching, and performance management across the sales organization.
- Developed sales scripts, messaging strategies, and objection-handling frameworks that improved conversion rates.
- Partnered with operations to align sales performance with broader organizational objectives.
