Ginette Bibra

Friendly and dependable customer service professional with over 15 years of experience in retail, sales, and cosmetics. Known for building strong client relationships, exceeding sales goals, and creating welcoming shopping experiences. Currently working at Shoppers Drug Mart as a Beauty Boutique Manager with a proven track record in team support, product knowledge, and customer care.

Fluent in English and Spanish, with excellent communication skills and a positive attitude. Open to part-time opportunities to balance work and family. Quick to adapt, eager to learn, and happy to help wherever needed.

Brings a warm, approachable presence to every role. Passionate about helping customers feel confident and supported.

Beauty Boutique Manager - Shoppers Drug Mart - Edmonton, AB

(2018-05)

• Oversee department operations in a high-volume retail setting with consistent sales success
• Lead recruitment, onboarding, and mentoring of team members
• Manage merchandising, vendor coordination, and promotional planning
• Maintain stock accuracy, handle inventory reports, and troubleshoot POS issues
• Resolve client concerns promptly, supporting customer satisfaction and retention
• Contribute to storewide goals while maintaining brand standards
• Nominated twice for COSA awards based on service and leadership

Beauty Boutique Expert - Shoppers Drug Mart - Edmonton & Sherwood Park, AB

(2016-10 - 2018-05)

• Delivered tailored skincare and makeup recommendations based on client needs
• Supported product launches and drove daily sales through education and demos
• Assisted with end-of-day reporting, restocking, and store upkeep
• Helped build customer loyalty through consistent follow-up and personal care

Clinique Counter Manager - Sears Southgate - Edmonton, AB

(2009-12 - 2013-12)

• Supervised day-to-day operations of a high-traffic counter
• Set individual targets and coached staff to meet performance expectations
• Organised brand-specific campaigns and tracked key product movement
• Handled scheduling, reporting, and vendor relationships in collaboration with store leadership
• Recognised for exceeding annual sales goals and receiving national sales awards

Clinique Consultant - The Bay (City Centre) - Edmonton, AB

(2006-06 - 2007-02)

• Performed client consultations and makeup applications for special events
• Processed daily sales, maintained client bookings, and handled cash and credit
• Supported team promotions and built strong customer rapport

Esthetician - Bel Viso Esthetics - San José, Costa Rica

(2003-04 - 2005-12)

• Provided customized skincare, body treatments, and massage services
• Operated professional-grade equipment for various esthetic therapies
• Delivered care in post-operative settings with attention to client safety and comfort

Chanel Makeup Assistant - Tiendas Carrion - San José, Costa Rica

(2000-02 - 2003-03)

• Assisted with luxury cosmetic sales and customer support
• Maintained inventory, managed visual displays, and supported event promotions

Professional Esthetician Diploma - Esthetics - Boreal Estetica (2005-01 - 2006-09)

Makeup Artistry Diploma - Makeup Artistry - Marvel College (2004-10 - 2004-10)

Bachelor of Law (Incomplete) - Law - Universidad Autónoma de Centro América (1996 - 2001)

High School Diploma - Maria Auxiliadora High School (1990 - 1995)