Hannah

Graduated in Medical Office Assistant Diploma. Certificates in Emergency First Aid Level 1, Level A CPR/AED and WHMIS. Proficient in Microsoft, MSP Billing, and Oscar. Skilled in medical terminology, billing, transcription and office procedures.

Several years' experience in providing quality customer service. Intuitive strengths for decision making, problem solving and resolving customer concerns. Approaches every opportunity in an upbeat, positive and enthusiastic manner.

Self-motivated, friendly, outgoing, works well independently or as a team member. Excellent multi-tasking and prioritizing skills in a fast paced environment. Excellent verbal and written communication skills, able to both give and receive.

Cashier / Customer Service - McDonald's Ltd. - Richmond, BC

(2013-01 - 2015-12)

• Greeted customers in a friendly manner, filled orders quickly and accurately
• Ensured quality remained high while worked at a fast pace in a high volume environment
• Established and maintained good relations with customers and staff
• Adhered to proper food handling while filling orders and serving customers
• Received and processed payments, including cash, debit and credit

Medical Office Assistant - Dr. Valentyna Rembez, Inc.

(2015-01 - 2016-12)

• Scheduling appointments for patients.
• Operate busy switchboard and field calls from diverse patients.
• Communicate with families about patients' daily condition.
• Advocate for patients' right and needs; referred clients to other specialist.
• Explaining the practice procedures to new patients.
• Maintaining a clean reception area to show a professional image.
• Arranging for clinical nurses to check a patient' blood pressure, height and weight.
• Making sure that the appointments system runs smoothly.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Filing away the results of tests.

Medical Office Assistant / Receptionist - Dr. Balint Budai, Inc - Richmond In-Store Medical Clinic - Richmond, BC

(2017-01 - 2022-03)

• Served as receptionists of medical facility by greeting customers as they enter setting them up appointments and directing them when it's their turn for treatment.
• Coordinate appointments with doctor and patients schedules and make any modifications such as cancelations or date changes necessary.
• Provide friendly and accurate customer service to patients as well as prospective patients seeing to their comfort while in the waiting room
• Create and update patients' electronic health records and verify their MSP
• Addressed and responded to incoming/outgoing calls and correspondence.
• Created and maintained confidential patient files; implemented OSCAR systems to automate patient records management.

Medical Office Assistant / Receptionist - Dr. Maryam Aroichane, Inc - BC Children's Ophthalmology Clinic - Vancouver, BC

(2020-12 - 2023-12)

• Coordinate appointments with doctor and patients schedules and make any modifications such as cancelations or date changes necessary.
• Create and update patients' electronic health records and verify their MSP
• Created and maintained confidential patient files; implemented PLEXIA and CERNER systems to automate patient records management.
• Ensure that all pre-surgery paperwork is completed in time for the patient's appointment and they work closely with local health authorities

Registration Clerk - BC Childrens and Women Hospital - Vancouver, BC

(2023-02)

• Manage and maintain physical and electronic records accurately and efficiently
• Organize and file documents according to established systems and procedures
• Answer inquiries from staff and external parties regarding records and their location
• Retrieve and distribute requested records and documents in a timely manner
• Ensure the security and confidentiality of sensitive information contained within records
• Collaborate with other departments to ensure proper record-keeping practices are followed
• Assist in the development and implementation of new record-keeping systems and procedures
• Perform other related duties and tasks as assigned by management

Medical Office Assistant Diploma - CDI College (2014-01)

High School Diploma - H.J. Cambie Secondary School (2013-01)