Hannah Milace Segundo

Seeking a full-time position with your company to apply my experience with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Administrative Assistant at BANK OF NOVA SCOTIA (2025-05 – Present)

• Managed scheduling and coordination of meetings, optimizing executive calendars for efficiency.
• Trained new staff on administrative processes, fostering a knowledgeable support team environment.
• Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors while maintaining confidentiality of sensitive information by adhering to strict privacy policies.
• Collaborated on special projects as assigned by leadership coordinating event logistics as needed for success.
• Ensured strict adherence to security and compliance protocols with efficiency.

Customer Experience Associate at BANK OF NOVA SCOTIA (2024-04 – 2025-05)

• Ensured strict adherence to security and compliance protocols with efficiency.
• Demonstrated expertise in delivering exceptional customer service with a focus on enthusiasm and politeness.
• Executed comprehensive transaction processing, ensuring accurate authentication of client deposits, cash withdrawals, and issuance of bank drafts and access cards.
• Assisted customers in identifying needs. Provided information on new products and services. Referred customers as necessary.
• Trained new associates on systems, policies, and best practices for customer engagement.

Financial Service Representative II at CANADIAN IMPERIAL BANK OF COMMERCE (2022-08 – 2023-08)

• Delivered exceptional customer service by resolving issues and processing account transactions efficiently ensuring transaction completion.
• Reviewed client accounts and statements to identify and dispute transaction errors, enhancing financial accuracy.
• Evaluated and approved client qualifications for credit limit increases.
• Ensured strict adherence to guidelines and procedures to maintain confidentiality and mitigate risks.

Accounting and Finance – Seneca College School of Applied Arts And Technology (2023-04)