Hemlata Patel

Comprehensive medical administrative knowledge, including medical terminology, Medical billing, Medical language, effective writing and medical transcript Current First Aid certification valid Class 5 license; can provide immunization records and clean criminal record Adaptive and proactive, thriving in a team environment Knowledgeable in Microsoft Applications (Word, Excel, Outlook) Good communication and excellent interpersonal skills

Medical Office Assistant at Canadian Cancer Care (2022-06 – Present)

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Received, recorded and filed medical payments by check, cash and credit card.
• Used MED ACCESS to schedule appointments for doctor visits and procedures.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Managed financial documentations such as expense reports and invoices.
• Collaborated with assistants and ENT, PEDIATRIC, BDS, MS, doctors to prepare and set up rooms with adequate supplies and equipment.

Document Control at Absolute Technologies (2013-01 – 2016-08)

• Maintaining documentation logs for all incoming and outgoing records Documents collecting from client and distributed it properly for all departments Submission of quality reports to client and Project management Ensure Proper storage of documents in both electronic and hard copy formats
• Keep on maintaining of all documents as per document control matrix
• Co-ordinate with client auditing activities
• Maintained document control system and updated work instructions, procedures and associated databases
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
• Assisted with document troubleshooting and recovery of corrupt documents and files

Medical Office Assistant at Alberta Cardiology Consultant (2021-11 – 2022-05)

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Received, recorded and filed medical payments by check, cash and credit card.
• Used HEALTHQUEST to schedule appointments for doctor visits and procedures.
• Called and faxed pharmacies to submit prescriptions and refills.
• Electrocardiogram (ECG), 24hr BP, 48hr BP, Holter Monitoring
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Cashier at Sobeys (2017-09 – 2019-04)

• Process customers payments by cash, debit, gift card, and credit card
• Greeted customers entering store and responded promptly to customer needs
• Restocked and organized merchandise in front lanes
• Helped customers complete purchases, locate items and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
• Collected and authorized payments of guests
• Answered questions about store policies and addressed customer concerns
• Worked flexible schedule and extra shifts to meet business needs

Cashier at McDonald's (2006-11 – 2010-03)

• Received and processed stock into inventory management system
• Completed inventory counts and ordered merchandise.
• Reviewed weekly sales ads and monitored price changes.
• Performed cash, card and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

General Laborer, Industrial at Durabuilt Doors And Windows (2008-02 – 2011-10)

• Followed written instructions to construct various types of equipment.
• Participated in safety seminars.
• Handled supply and equipment inventories and distribution for workers.
• Read work orders or received oral instructions to determine work assignments and equipment and materials needed.

High School Diploma – CDI College (2016-12)

Bachelor of Arts in Arts – Veer Narmad South Gujarat University (2012 – 2016)