Liz Mierau

Dedicated and empathetic Medical Office Assistant, offering experience in direct patient care in a medical office setting. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Medical office Assistant at Dx Medical centre (2022-11 – Present)

• Answering phone calls, help patients with inquiries and booking appointments
• Referrals: faxing new referrals, asking for updates, following up with patients, problem solving
• Sending faxes
• Receiving documents
• Opening and closing clinic
• Helping co-workers
• Checking health care numbers
• Setting up new patients, booking appointments and navigating EMR
• Daily office duties

Medical office Assistant at Shape MD (2014-09 – 2016-11)

Worked in a clinic with An ENT Specialist, 1 Physician, and 1 Chiropractor

• Booking and confirming appointments
• Billing, completed chart notes, printed prescriptions
• Entered patients demographics, navigated the EMR
• Inventory control, sterilization process with scopes, sanitizing clinic regularly
• Transcription service completed

Assistant Manager/ Customer Service Specialist at Hooper Holmes Canada (2002-03 – 2010-02)

• Training and development of staff
• Inventory, billing, invoicing
• Arranging clients who apply for life insurance to get a medical completed in a remote area of Alberta
• Arrange specialist appointments in the city and province for clients
• Dealing with unhappy customers with active listening and problem solving. Improving relationship
• Worked in an access database program; similar to an EMR

Diploma in Medical office Administration – CDI College (2021-10 – 2022-10)

Diploma in Business Management / Digital Marketing – CDI College (2020-08 – 2021-06)

Diploma in Addiction / Community Support Worker – CDI College (2018-03 – 2018-12)

Diploma in Administrative Secretary – Academy of Learning (1999-02 – 2000-01)