Alice Guillaume

A bilingual customer service professional with native French fluency and strong experience supporting high‑volume inquiries across corporate and retail environments. Skilled in relationship‑building and candidate‑style support through clear communication, issue resolution, and guiding individuals with empathy. Brings a Psychology degree that enhances people insight and assessment skills—valuable in screening and evaluating talent.

Known for fast learning, multitasking, and accuracy, with experience using CRM tools and managing detailed workflows. Adaptable, professional, and motivated to grow within recruitment and talent acquisition.

Bilingual Customer Service Representative - Hafele Canada Inc.

(2024-06)

• Bilingual Customer Support: Delivered high-quality service in English and French, resolving inquiries and technical issues across phone and email channels.
• Order & Account Management: Created and modified customer orders, processed returns and complaints, and ensured accuracy through SAP, CRM, and ERP systems.
• Technical Troubleshooting: Acted as first-line technical support, interpreting product specifications and guiding customers through hardware solutions.
• Cross-Functional Collaboration: Partnered with sales, marketing, warehouse, purchasing, and accounting teams to streamline workflows and maintain service excellence.
• Customer Education: Prepared and reviewed technical documentation while educating customers on new products, innovations, and tailored solution options.

Bilingual Solution Agent - Coca‑Cola - Montreal, Ontario

(2023-03 - 2024-06)

• Processed customer orders with accuracy while supporting both English‑ and French‑speaking clients.
• Created and managed support tickets to ensure timely resolution of service issues.
• Delivered bilingual customer service across phone and email, maintaining a positive client experience.

Keyholder - Bulk Barn - Montreal, Ontario

(2022-07 - 2023-03)

• Oversaw daily store operations including opening, closing, and maintaining operational standards.
• Handled financial responsibilities such as counting cash registers and completing bank deposits.
• Completed administrative tasks by preparing and sending required paperwork to head office.
• Provided customer support to ensure a smooth shopping experience.

Cashier & Stocker - Bulk Barn - Mississauga, Ontario

(2021-08 - 2022-07)

• Restocked inventory and organized back‑room products to maintain store readiness.
• Maintained store cleanliness through routine cleaning and sanitation tasks.
• Supported customers at checkout and fulfilled online orders efficiently.

Bilingual Customer Representative - Driasi

(2021-05 - 2021-08)

• Explained insurance policies to clients in English and French, ensuring clarity and understanding.
• Updated personal information such as addresses, phone numbers, and billing details with accuracy.
• Processed client requests promptly while maintaining a high standard of service.
• Prepared correspondence including folding and organizing letters for mailing.

Fashion Associate - Giant Tiger

(2020-06 - 2021-02)

• Completed markdowns and ticketing tasks to maintain accurate pricing and store presentation.
• Provided customer service in‑store and by phone, assisting with inquiries and product needs.
• Supported cash operations by backing up at the register during busy periods.

Caregiver for Seniors

(2019-06 - 2019-08)

• Assisted with daily living activities including mobility, medication reminders, and personal routines.
• Prepared meals and maintained cleanliness to ensure a safe and comfortable environment.
• Organized daily schedules to support consistent care and wellbeing.

Camp Counselor - Inniswood Baptist Church

(2015-06 - 2016-08)

• Maintained camp facilities and ensured safe use of equipment.
• Led and supervised campers during structured activities, promoting engagement and safety.

Bachelor of Psychology - Psychology - University of Ottawa (2018 - 2023)

École Secondaire Catholique Nouvelle-Alliance (2012 - 2018)

École Élémentaire La Source (2010 - 2012)

Académie St-Louis de France (2004 - 2010)