Ignacio Troncoso

Dynamic and customer-focused Hospitality and Guest Relations Specialist with over 10 years of international experience across cruise lines, airlines, and premium hotel environments. Proven expertise in managing high-volume passenger flows, executing seamless check-in processes, and coordinating embarkation/disembarkation logistics in busy marine and aviation terminals. Adept at providing clear terminal navigation and ground transportation guidance (Taxis, Ubers, transfers) while maintaining a calm, professional demeanor under pressure.

Fully bilingual in English and Spanish with exceptional cross-cultural communication skills.

Cruise Line Representative - Port of Vancouver - Port of Vancouver

(2026-05)

• Facilitate seamless embarkation by checking in passengers, verifying required documentation, and providing clear directional guidance to boarding areas.
• Coordinate efficient disembarkation operations, directing arriving passengers to transfers, taxis, Uber zones, and city street exits.
• Utilize a valid Port Pass (clearance until 2031) to access restricted marine terminal areas and ensure compliance with port security regulations.
• Manage large crowds and optimize passenger flow under high-volume, fast-paced seasonal conditions.

Front Desk Clerk - Rakau Lodge - Pucón, Chile

(2023-08 - 2024-10)

• Handled guest registration, check-ins, check-outs, and walk-in reservations while maintaining high customer satisfaction.
• Processed payments, managed cash drawer reconciliation, and prepared accurate daily financial reports.

Flight Attendant - LATAM Airlines - Santiago, Chile

(2011-03 - 2015-04)

• Delivered premium in-flight customer service, safety briefings, and comfort to international passengers in a multicultural environment.
• Coordinated cabin logistics, boarding sequences, and passenger movement efficiently during high-pressure situations.

Night Sweeper - Pacific National Exhibition (PNE) - Vancouver, BC

(2026-07)

• Maintain high standards of cleanliness, safety, and presentation across grounds and venue facilities during night operations.
• Execute efficient waste management and site restoration protocols to ensure the venue is pristine and fully prepared for high-volume daily guest attendance.
• Operate facility equipment reliably while adhering strictly to venue safety regulations and operational guidelines.

Assistant Waiter - Royal Caribbean Cruise Lines - USA

• Provided high-standard dining hospitality and guest relations onboard a major international cruise ship.

Bilingual Tour Guide - Turismo Pacífico - Chile

• Managed tour group logistics, transit transfers, and delivered engaging commentary in English and Spanish.

Administrative Officer - Comisión Médica (FACM) - Chile

(2024-11 - 2025-05)

• Managed records, internal communications, and high-volume scheduling.

Store Operator - Líder Grocery Store - Chile

(2021-01 - 2023-06)

• Handled high-volume point-of-sale transactions and resolved customer inquiries.

Housekeeping Supervisor - Sheraton Hotel - Columbus, OH, USA

(2015-06 - 2016-12)

• Supervised floor staff and inspected rooms to meet premium brand standards.

Owner / Cleaner - UltraClean Cleaning Services - Salt Lake City, UT, USA

(2018-12 - 2020-12)

• Managed client accounts, operational scheduling, and business billing.

Pathway Program - Software Development - Brigham Young University (2023)

ESL - English as a Second Language - Columbus State Community College (2015 - 2016)

High School Diploma - Accounting - Santa Juliana High School (2001 - 2004)