Iryna Vizer

Customer support, client relations and content moderation specialist with outstanding communication skills. Able to work effectively in teams and individually, can follow protocol to make decisions independently, and good and working under pressure.

WORK EXPERIENCE

Customer Support Representative June-October 2022

Conectys PL (Global BPO outsourcing hub) | Poznan, Poland

• Addressed customer concerns, questions and needs via chat
• Communicated with clients to improve work processes
• Collected and evaluated departmental productivity information
• Created print and digital media
• Provided general communications support

Conectys (Global BPO outsourcing hub) | Poznan, Poland

• Reviewed communication and implemented content security standards according to client guidelines
• Moderated posts including videos and comments to maintain a safe environment for users of the social media platform

Fragrance Advisor (Consultant) February 2019-December 2021

LVMH ua (representer of Christian Dior fragrances) | Kyiv, Ukraine

• Determine the client's needs and suggest relevant products.
• Encourage clients to try on the product.
• Placing the goods on the shelves according to the guide.

EDUCATION

Master’s Degree in Historical Linguistics 2020-2022  Adam Mickiewicz University | Poznan, Poland

Specialization in communication & media

Bachelor’s Degree in Historical Linguistics 2016-2020

National Pedagogical Dragomanov University | Kyiv, Ukraine

Specialization in Romance languages & literature