Iryna Vizer
Office Assistant
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About
Customer support, client relations and content moderation specialist with outstanding communication skills. Able to work effectively in teams and individually, can follow protocol to make decisions independently, and good and working under pressure.
Experience
WORK EXPERIENCE
Customer Support Representative June-October 2022
Conectys PL (Global BPO outsourcing hub) | Poznan, Poland
- Addressed customer concerns, questions and needs via chat
- Communicated with clients to improve work processes
- Collected and evaluated departmental productivity information
- Created print and digital media
- Provided general communications support
Conectys (Global BPO outsourcing hub) | Poznan, Poland
- Reviewed communication and implemented content security standards according to client guidelines
- Moderated posts including videos and comments to maintain a safe environment for users of the social media platform
Fragrance Advisor (Consultant) February 2019-December 2021
LVMH ua (representer of Christian Dior fragrances) | Kyiv, Ukraine
- Determine the client's needs and suggest relevant products.
- Encourage clients to try on the product.
- Placing the goods on the shelves according to the guide.
Education
EDUCATION
Master’s Degree in Historical Linguistics 2020-2022 Adam Mickiewicz University | Poznan, Poland
Specialization in communication & media
Bachelor’s Degree in Historical Linguistics 2016-2020
National Pedagogical Dragomanov University | Kyiv, Ukraine
Specialization in Romance languages & literature
