Jamila Abu

Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.

Customer Centre Representative - Staples - Winnipeg

(2024-11)

• Assisted customers with print and document service requests while providing pricing information.
• Operated printers, copiers, and scanners to complete orders accurately and on time.
• Maintained quality standards, supplies, billing, and customer service across multiple channels.

Customer Service Representative - Big bounce Canada - Winnipeg, MB

(2024-08 - 2024-09)

• Served as first point of contact for customer inquiries and service information.
• Promoted brand services and special offers professionally.
• Resolved customer concerns to ensure satisfaction.
• Gathered feedback to support service improvements.

Entry level sales representative - Weedman Lawn Care - Winnipeg, MB

(2024-04 - 2024-07)

• Conducted door-to-door outreach to introduce services and generate leads.
• Provided homeowners with information on company offerings and benefits.
• Collected contact information and followed up with prospects to convert sales.

Fitness Center Receptionist - Planet Fitness Gym - Winnipeg, MB

(2023-09 - 2023-11)

• Managed front desk operations including client check-ins, bookings, and general inquiries in a fast-paced fitness environment.
• Provided customer service support by assisting members with memberships, payments, and maintaining a professional and welcoming environment.

Retail Sales Associate - BLUE BOMBERS - Winnipeg, MB

(2023-06 - 2023-09)

• Delivered customer service by assisting fans and creating a positive shopping experience.
• Processed transactions, restocked merchandise, and maintained inventory.
• Supported home games and events through setup, fan engagement, and merchandise displays.

BBA - Supply Chain Management and Logistics - University of Manitoba (2028-08)