Jamila Abu
Customer Centre Representative
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About
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.
Experience
Customer Centre Representative - Staples - Winnipeg
(2024-11)
- Assisted customers with print and document service requests while providing pricing information.
- Operated printers, copiers, and scanners to complete orders accurately and on time.
- Maintained quality standards, supplies, billing, and customer service across multiple channels.
Customer Service Representative - Big bounce Canada - Winnipeg, MB
(2024-08 - 2024-09)
- Served as first point of contact for customer inquiries and service information.
- Promoted brand services and special offers professionally.
- Resolved customer concerns to ensure satisfaction.
- Gathered feedback to support service improvements.
Entry level sales representative - Weedman Lawn Care - Winnipeg, MB
(2024-04 - 2024-07)
- Conducted door-to-door outreach to introduce services and generate leads.
- Provided homeowners with information on company offerings and benefits.
- Collected contact information and followed up with prospects to convert sales.
Fitness Center Receptionist - Planet Fitness Gym - Winnipeg, MB
(2023-09 - 2023-11)
- Managed front desk operations including client check-ins, bookings, and general inquiries in a fast-paced fitness environment.
- Provided customer service support by assisting members with memberships, payments, and maintaining a professional and welcoming environment.
Retail Sales Associate - BLUE BOMBERS - Winnipeg, MB
(2023-06 - 2023-09)
- Delivered customer service by assisting fans and creating a positive shopping experience.
- Processed transactions, restocked merchandise, and maintained inventory.
- Supported home games and events through setup, fan engagement, and merchandise displays.
Education
BBA - Supply Chain Management and Logistics - University of Manitoba (2028-08)
