Jan Edmark Arieta
Customer Service Representative |
Talent
Brampton, OntarioMember since September 11, 2023
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About
Used to working overnight shifts and long hours on tasks.
Experience
Sales Development RepresentativeSales Development Representative
Vidyard · InternshipVidyard sJun 2022 - Sep 2022 · 4 mos
- Prospected leads for business development
- Effective time management to multi-task all responsibilities and hit daily and weekly KPI
- 100s of Vidyard videos created (and counting!). Adding personalization to every video
- Created and kept up conversations with C-level prospects
Shift ManagerShift Manager
Burger King ·Feb 2018 - Jun 2022 · 4 yrs 5 mos
- Top performer on upselling desserts and upsizing combo meals for consistently higher Average Order Value
- Deescelated complaints and handled objections to keep a smooth workflow while keeping customers satisfied
- Unwavering upbeat attitude that could be felt even at the last hour of the fifth 10-hour shift of the week
- Provided excellent customer service that satisfied and in doing so increased the existing customer base
- Directed fellow employees to maximize workflow efficiency based on individual strengths and capabilities
- Consistently had the lowest average Drive-Thru time without sacrificing order accuracy
Education
High School Grad
Uvaro
Hyper focus on tech sales processes: full sales cycle, role-specific sales cycle, creation of ICPs, buyer personas, effective cadences, tech stack tools & CRM management.
Enhancing skills, such as: relationship building, customer-centric selling, BANT qualification, discoveries & researching for lead generation, presentations to C-suite levels, effective cold calling


