Customer-focused retail and healthcare professional with 9+ years of experience in optometry, optical retail, leadership, operations, sales and patient care
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Customer-focused retail and healthcare professional with 9+ years of experience in optometry, optical retail, leadership, operations, sales and patient care. Proven ability to lead teams, improve customer experience, manage daily operations, and achieve business goals. Seeking to transition into management, healthcare administration, operations or corporate roles.
RETAIL MANAGER at SPECSAVERS (2024-01 – Present)
Managed daily operations of a high-volume optical retail store, ensuring excellent patient care and customer service standards. Led and supported a team in delivering eye care consultations, optical product recommendations, and efficient workflow management. Responsible for staff training, performance monitoring, scheduling, and resolving customer concerns.
Maintained accuracy in optical dispensing processes, prescription verification, and inventory control while driving sales performance and maintaining compliance with healthcare standards.
OPTOMETRIC ASSISTANT / STUDENT OPTICIAN at EYES HARVEST HILLS (2017-01 – 2024-12)
Provided patient care, optical dispensing, frame adjustments, pretesting patients, insurance processing and billing, inventory management, dry eye education, conducted comprehensive assessments and diagnostic testing, optical equipment operation and administrative support. Collaborated with optometrists to develop and implement personalized treatment plans for patients. Developed promotional materials, including email campaigns, social media content, and in store signage that supported product launches and seasonal promotions.
SALES ASSOCIATE at FOSSIL CANADA (2015-01 – 2017-12)
Exceeded sales targets, built customer relationships, managed inventory, and delivered exceptional retail service.
VISUAL MERCHANDISING at J CREW FACTORY (2012-01 – 2015-12)
Created visual displays, executed seasonal campaigns, trained and supervised visual merchandising team, and supported marketing initiatives in collaboration with the design team and management.
BACHELOR OF ARTS in PSYCHOLOGY – MACEWAN UNIVERSITY (2017-01 – 2021-12)
OPTOMETRIC ASSISTANT (2022-01 – 2024-12)
