Jasmin Patel

Dedicated and results-driven professional, offering a strong foundation in retail, food and hospitality industry. Possessing 5 years of retail experience as a sales associate along with 2 years of hospitality experience, showcasing expertise in time management, quick learning, conflict management, and proficiency in Microsoft 365. Proven ability to adapt swiftly and excel in dynamic environments.

Front Desk Agent - Comfort Inn - Calgary

(2024-01)

• Executed financial transactions, including deposits, withdrawals, and bill payments, in strict adherence to standardized operating procedures, industry regulations, and as per hotel's Code of Conduct and Ethics.
• Applied a customer-focused approach by understanding and assessing individual needs, recommending tailored solutions, and handling confidential matters with discretion to ensure a personalized guest experience.
• Demonstrated proficiency in resolving customer concerns promptly using standard procedures, while proactively escalating non-standard activities when necessary.
• Successfully achieved assigned goals and business objectives by actively promoting hospitality solutions and ensuring timely completion of business processes.
• Managed high-volume inbound calls (50-60 daily) while delivering professional customer service, achieving 95%+ customer satisfaction and resolving 90%+ of issues on first contact in a fast-paced environment by meaningful open-ended questions, and uncovering client's needs on every applicable call.
• Consistently being proactive in identifying and pursuing sales opportunities to match every guest with the right products and solutions; Building trust asking inquiry based questions effectively for up selling of hotel rooms, packages, and services, while consistently meeting or exceeding daily sales targets by proactively applying sales and relationship-building techniques

Cashier/Customer Service Representative - La Diperie - Calgary

(2020-07 - 2023-12)

• Excelled in a fast-paced environment, serving 40+ customers per shift during peak hours; optimized workflow through proactive communication with fellow team members
• De-escalated complains with professionalism, offering swift resolutions and complimentary incentives when needed, supporting a 15% growth in customer retention
• Utilizing Point (POS) systems to process cash and credit transactions with 100% accuracy, handling an average of $1000+ in daily transactions, proactively applying sales and relationship-building technique to achieve and exceed business development targets

Sales Associate - Canadian tire - Calgary

(2013-03 - 2020-06)

• Set and achieved sales goals collaboratively with store leaders.
• Communicated regularly with the team, paying attention to details, reinforcing the connection between store financial success and individual contributions
• Partnered with customers to sell solutions, driving add-on sales and maximizing revenue opportunities
• Oversaw service coordination with fellow store leaders, ensuring efficient execution and effective communication of promotional items.
• Enhanced sales capabilities, fostering behaviors focused on connecting and partnering with customers.
• Leveraged in-depth product knowledge, assessed customer needs, explain product features and recommended suitable products and strategic up selling techniques to increase sales conversion rates, surpassing departmental goals consistently.

Bachelor of Commerce - Maharaja Sayajirao University (2009-05)