Jeffhenrich Tio
CUSTOMER SERVICE SUPPORT
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About
I am passionate about helping other people. Taking ownership by finding tailored resolution for customer needs. With over seven years of experience in customer service and a team lead in one of the manufacturing companies here in Winkler Manitoba.
Experience
Main receiver - Triple E RV - Winkler Manitoba
(2023-05)
- Bridge between logistics for smooth production and customer satisfaction.
- Clear Communication -Prompt relay of information related to deliveries
- Reduced processing time down to 15%
- Clear documentation for accurate inventory
Outbound marketing research - Leger - Remote/Winnipeg, Manitoba
(2021-04 - 2021-09)
- Conduct surveys for various clients for product improvement.
Inbound Customer Service Rep - VIPOUTLET - Remote
(2017-10 - 2020-09)
- Account handling
- Customer retention
- Escalation handling
Appointment Setter - Global Exchange Services - Remote
(2017-01 - 2017-07)
- Lead generation
CUSTOMER SERVICE REP - QUALFON Philippines Inc - Dumaguete City
(2013-02 - 2017-01)
- Account handling
- Customer retention
- Escalation handling
Education
Bachelor of science - hospitality management - Negros oriental state university (2013-03)
