Jennifer S

Highly organized Office Manager with over 8 years of experience supporting office administration, business operations, accounting support, and customer service. Proven ability to manage daily office operations, coordinate vendors, support leadership, prepare operational reports, and improve internal processes. Recognized for building strong relationships, solving problems efficiently, and keeping operations running smoothly in fast-paced environments.

Office Manager & Customer Service Specialist - PILGRIM NORTH AMERICA - Montreal, QC

(2023-06)

• Oversee the daily operations of the Canadian head office while supporting 11 retail stores across Canada.
• Coordinate purchasing, inventory, shipping logistics, vendor relationships, office maintenance, and administrative operations.
• Support accounting through invoice processing, financial documentation, and administrative coordination.
• Prepare KPI dashboards, operational reports, sales analyses, and internal communications for leadership.
• Manage 500+ customer inquiries across email, phone, chat, and social media while resolving escalated customer concerns.
• Developed standardized returns and warranty procedures, improving operational efficiency and the customer experience.
• Collaborate with accounting, warehouse, marketing, and retail teams to support company-wide operations and continuous process improvements.

Head Hostess & Receptionist - LES ENFANTS TERRIBLES - Montreal, QC

(2017-09 - 2023-07)

• Supervised front-of-house operations in a high-volume restaurant, coordinating reservations, guest flow, and reception activities.
• Delivered exceptional guest experiences by resolving concerns professionally and maintaining high service standards.
• Trained and mentored new team members while supporting daily operations.
• Collaborated with management to ensure efficient service and customer satisfaction.

High School Diploma - Polyvalente W.-A.-L.