Jessie Perente

Dedicated customer service and client relations professional with over 10 years of experience delivering exceptional support in remote and office-based environments. Skilled in building strong customer relationships, resolving inquiries, managing high-volume call queues, and providing accurate account support with professionalism and empathy. Experienced using Genesys, Slack, Google Meet, Zoom, Microsoft Office, and CRM systems to deliver efficient service and collaborate with remote teams.

Recognized for excellent communication, attention to detail, problem-solving, and the ability to thrive in fast-paced environments.

Donor Relations Representative (Remote) - Inspire Direct Marketing - Burlington, Ontario (Remote)

(2026-01)

• Provide professional customer support through high-volume outbound calls on behalf of nationally recognized charities, including Plan International Canada and World Vision.
• Build meaningful relationships with current and prospective donors through empathetic, solution-focused conversations.
• Assist donors with sponsorship inquiries, account updates, payment information, and general account support while maintaining confidentiality and accuracy.
• Document customer interactions accurately using Genesys while adhering to quality and compliance standards.
• Collaborate with supervisors and colleagues using Slack, Google Meet, and Zoom in a fully remote work environment.
• Manage a continuous call queue while consistently delivering a positive customer experience and meeting productivity expectations.

Personal Insurance Advisor - BrokerLink - Woodbridge, Ontario

(2025-05 - 2025-12)

• Completed structured training in personal lines insurance and client servicing.
• Supported clients with policy inquiries, account updates, and documentation.
• Maintained accurate records while providing professional service in a regulated environment.
• Worked collaboratively with advisors to deliver timely customer support.

Client Care Specialist - The Auto Show Inc. - Bolton, Ontario

(2024-03 - 2024-12)

• Managed high volumes of customer leads and financing inquiries.
• Guided customers through application processes with clear, professional communication.
• Coordinated with sales, finance, and administration teams to ensure a seamless customer experience.
• Maintained detailed records while building strong client relationships.

Supervisor - Phoenix Cleaning Solutions - Bolton, Ontario

(2016-01 - 2024-01)

• Oversaw daily operations, scheduling, staff supervision, and administrative coordination.
• Recruited, trained, and mentored employees across multiple job sites.
• Prepared service quotations, monitored service quality, and maintained long-term client relationships.
• Contributed to business development and customer retention.

Office Manager - Copper County Foods - Brampton, Ontario

(2011-02 - 2015-05)

• Managed high-volume calls, order processing, and customer service.
• Coordinated delivery schedules and logistics across the GTA.
• Maintained communication between departments to ensure accurate and timely service.

Certificate - Culinary Arts - Liaison College