Jocelyn Harvey

Graduate of Durham College's 9-1-1 Emergency and Call Center Communications program with hands-on training in CAD, call-taking, and emergency dispatch. Eager to apply strong multitasking and assessment skills in a dispatching role, with a focus on calm, accurate communication and effective decision-making in high-pressure situations.

Experience Creator/ Receptionist - Fairgrounds, Whitby - Whitby

(2025-12)

• Managed high-volume guest check-ins while maintaining professionalism and efficiency
• Coordinate court schedules and assist with daily club operations
• Maintain organized front desk operations in a fast-paced environment

Sales Associate - Pet Valu, Oshawa - Oshawa

(2022-01 - 2025-12)

• Maintained fast-paced multitasking while providing top-tier service and resolving customer needs
• Operated POS systems and ensured accuracy in daily cash flow and inventory
• Demonstrated scheduling flexibility and a strong work ethic across shifts

Seasonal Sales Associate - Ewing Pools, Whitby - Whitby

(2021-05 - 2021-11)

• Handled $5,000+ in daily transactions while managing over $10,000 in weekly chemical inventory
• Answered 30+ inbound calls daily, demonstrating professionalism and calm under pressure
• Worked independently to coordinate order preparation and client needs

Diploma - 9-1-1 Emergency and Call Center Communications - Durham College, Oshawa (2023-09 - 2025-04)