Jon Oliveira

Dedicated Customer Service Representative with a proven track record in resolving complex queries and driving sales growth. Expert in managing high-volume enquiries through CRM software, leveraging strong empathy and problem-solving skills to consistently deliver high service standards.

Sales Kiosk at Knewsales (2018-05 – 2020-03)

• Delivered expert product demonstrations to elevate overall sales growth.
• Optimized visual displays to increase customer engagement at the kiosk.
• Offered deals to exclusive Costco VIP and Gold Card members.
• Conducted face-to-face sales with members exiting the checkout.

Customer Service Representative at Sutherland Global (2020-10 – 2025-10)

• Resolved complex client queries whilst maintaining high service standards; logged information using ServiceNow.
• Managed daily inbound enquiries to ensure prompt resolution for customers.
• Optimized support workflows to boost overall team productivity and output.
• Delivered professional guidance to improve user satisfaction with service.
• Analyzed client feedback to identify key areas for future service growth.

High School Diploma – St Augustine SS (2007-09 – 2012-06)