Joseph Saad

Bilingual client services and account management leader with 18+ years of experience building long-term client relationships and driving success across technology, AI, fintech, and enterprise solutions. Proven track record of growing strategic accounts, aligning client needs with technical solutions, and collaborating cross-functionally to deliver measurable outcomes. Consultative, solutions-oriented approach with strong technical acumen and a client-first mindset.

Director of Business Development – North America at SmartOne AI (2025-02 – 2025-10)

• Owned a $1M annual quota, achieving 95% attainment within first year
• Drove enterprise sales of AI data annotation, data labeling, and managed services solutions across multiple industries
• Engaged senior stakeholders to position AI initiatives in terms of ROI, automation, and operational efficiency; managed ongoing client relationships to ensure satisfaction and retention
• Secured high-value partnerships contributing to ARR growth and expansion into new markets
• Collaborated cross-functionally with product, marketing, and operations teams to ensure client expectations were met and project deliverables aligned with contracted scope

Business Development Manager – North America & LATAM at memoQ (2024-01 – 2025-02)

• Owned a 1.5M quota, achieving 110% performance through new enterprise and public sector sales including U.S. government, universities, and enterprise organizations, navigating complex procurement cycles
• Built a pipeline including $750K+ in qualified opportunities
• Led full-cycle sales from prospecting through close across multiple regions
• Positioned technology solutions by aligning product capabilities with measurable business outcomes; set clear client expectations and managed delivery milestones throughout engagement lifecycle
• Represented the company at industry events, driving brand visibility and pipeline growth

Senior Enterprise Account Executive – North America at Tangentia Inc. (2022-02 – 2024-01)

• Drove enterprise sales for digital transformation solutions (RPA, AI, EDI)
• Managed full-cycle sales process with typical deal sizes of $125K+ ACV
• Landed a strategic account at $65K and expanded it to $500K+ through proactive account management, identifying upsell opportunities and deepening client relationships over time
• Built and executed multi-threaded account strategies across enterprise organizations
• Led complex engagements involving technical stakeholders, project managers, and executive decision-makers, ensuring alignment across teams and on-time delivery of client commitments
• Generated pipeline through outbound prospecting, events, and partner channels

Senior Business Development Manager at Intercash Inc. (2020-10 – 2022-02)

• Generated new global business opportunities in fintech and payment solutions
• Built partnerships with financial institutions, enterprises, and SMBs worldwide
• Managed full-cycle client engagements including contract negotiations, budget oversight, and ongoing account management to ensure profitability and client satisfaction
• Contributed to growth of white-label and custom-branded financial programs

Sales Manager – SMB at ADT Security Services Canada (2018-04 – 2020-10)

• Managed and coached a team of 8 sales representatives, structuring processes, leading performance reviews, and maintaining consistent delivery standards across the team
• Drove new business development across commercial and residential segments
• Led pipeline reviews, forecasting, and performance management

BA in Political Science – Concordia University

DEC in Social Sciences – Dawson College