Joy Guieb

Customer-focused Assistant Branch Manager with 10+ years of experience in financial services, HR, and administrative operations. Proven leader in branch operations, recruitment and onboarding, immigration support, account coordination, and compliance—adept at streamlining processes and supporting high-volume environments. Strong communicator and relationship-builder who delivers consistent customer service, drives cross-sell initiatives, and maintains regulatory and audit standards.

Assistant Branch Manager - MOMENTUM FINANCIAL SERVICES GROUP - Leduc

(2021-11)

• Assist in overseeing daily branch operations, including cash handling, account openings, loan processing, and branch opening/closing procedures.
• Ensure compliance with internal policies, regulatory standards, and audit requirements through accurate documentation and controls.
• Assist in scheduling staff, coaching team members, and maintaining daily workflow to deliver efficient, customer-focused service.
• Support branch sales by promoting banking and lending products, cross-selling based on customer needs, and helping meet branch targets.
• Assist in collections by contacting overdue accounts, negotiating repayment terms, and documenting actions to reduce delinquencies.
• Maintain strong client relationships through timely issue resolution and basic financial guidance.

Assistant Branch Manager - MOMENTUM FINANCIAL SERVICES GROUP - Airdrie

(2018-01 - 2021-10)

Customer Service Representative - MOMENTUM FINANCIAL SERVICES GROUP - Airdrie

(2014-11 - 2017-12)

Recruitment and Administrative Officer - HCCA INTERNATIONAL - Philippines

(2012-07 - 2014-08)

• Managed applicant and nurse records, performed data entry, document scanning, and maintained organized files for immigration and deployment.
• Reviewed applications for completeness and compliance; coordinated candidate communication, interview scheduling, and orientations.
• Sourced and recruited candidates via digital platforms and agency partnerships; conducted reference checks and facilitated onboarding.
• Handled administrative tasks including petty cash, supplier coordination, travel arrangements, and preparation of recruitment reports and budgets.
• Supported hiring managers during briefings and interviews, improving candidate experience throughout recruitment and deployment processes.

Diploma - Office Administration - EAST WEST COLLEGE (2022-12)

Certificate - Income Tax Course - Airdrie, AB (2015-11)

Bachelor of Science - Psychology - LYCEUM OF THE PHILIPPINES UNIVERSITY (2002-03)