Banking Advisor at Royal Bank of Canada (2022-11 – 2023-06)
- Assists clients with everyday banking transactions.
- Identifies clients' needs and initiates referrals to RBC colleagues.
- Positively resolves client issues and uncover additional advice opportunities.
- Providing exceptional and meaningful financial advice and solutions.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with RBC.
- Contributes to meeting team's business results and targets.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Laundromat Attendant/Cashier at Soap Opera Laundry Centre & Coffee Shop (2021-01 – 2022-11)
- Welcome all customers entering laundromat and assist them with their laundering needs.
- Handles washer and dryer issues.
- Operates a cash register to process transactions, including accepting cash or debit/credit card payments from customers.
- Responsible for balancing out cash drawer at the end of each shift and submitting receipts to management.
- Always ensure cleanliness of store and equipment.
- Performs washing, drying, and folding for drop-off customers according to procedure.
- Responsible for stacking and filling shelves and display areas.
- Forecasts, order and stock merchandise.
- Prepares and serves food items according to food safety guidelines.
- Assists customers in cashing in and purchasing lottery tickets.
- Closing store and setting alarms.
Customer Service Representative at IntouchCX (2018-10 – 2021-04)
- Answers incoming customer calls, emails or live chats regarding billing/order issues, product/service inquiries and general client concerns.
- Opens and maintains customer accounts by recording account information.
- Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
- Keeps records of customer interactions, transactions, comments, and complaints.
- Meets personal/team targets and call handling quotas.
- Assists with placement of orders, cancelations, refunds, or exchanges.
- Ensures customer satisfaction and provides professional customer support.
Front Desk/Receptionist at T32 Dental Centre Pte Ltd (2010-12 – 2017-08)
- Receives and directs all visitors, patients, customers and vendors.
- Answers and manages incoming calls.
- Schedules and confirm appointments for patients.
- Maintains patients accounts and records.
- Collects and receives payments from patients at time of treatment.
- Prepares claim forms for dental insurance.
- Assists patients in filling out required intake and medical forms.
- General admin tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms.
- Keeps track of office supplies and place orders for more supplies when necessary.
- Sorts and organizes incoming and outgoing mail.
- Assists and supports other team members and departments in dental patient care delivery.
- Ensures reception area is maintained and professional in appearance.
