Joyce Yambao

Assists clients with everyday banking transactions. Identifies clients' needs and initiates referrals to RBC colleagues. Positively resolves client issues and uncover additional advice opportunities.

Banking Advisor at Royal Bank of Canada (2022-11 – 2023-06)

• Assists clients with everyday banking transactions.
• Identifies clients' needs and initiates referrals to RBC colleagues.
• Positively resolves client issues and uncover additional advice opportunities.
• Providing exceptional and meaningful financial advice and solutions.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with RBC.
• Contributes to meeting team's business results and targets.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.

Laundromat Attendant/Cashier at Soap Opera Laundry Centre & Coffee Shop (2021-01 – 2022-11)

• Welcome all customers entering laundromat and assist them with their laundering needs.
• Handles washer and dryer issues.
• Operates a cash register to process transactions, including accepting cash or debit/credit card payments from customers.
• Responsible for balancing out cash drawer at the end of each shift and submitting receipts to management.
• Always ensure cleanliness of store and equipment.
• Performs washing, drying, and folding for drop-off customers according to procedure.
• Responsible for stacking and filling shelves and display areas.
• Forecasts, order and stock merchandise.
• Prepares and serves food items according to food safety guidelines.
• Assists customers in cashing in and purchasing lottery tickets.
• Closing store and setting alarms.

Customer Service Representative at IntouchCX (2018-10 – 2021-04)

• Answers incoming customer calls, emails or live chats regarding billing/order issues, product/service inquiries and general client concerns.
• Opens and maintains customer accounts by recording account information.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Keeps records of customer interactions, transactions, comments, and complaints.
• Meets personal/team targets and call handling quotas.
• Assists with placement of orders, cancelations, refunds, or exchanges.
• Ensures customer satisfaction and provides professional customer support.

Front Desk/Receptionist at T32 Dental Centre Pte Ltd (2010-12 – 2017-08)

• Receives and directs all visitors, patients, customers and vendors.
• Answers and manages incoming calls.
• Schedules and confirm appointments for patients.
• Maintains patients accounts and records.
• Collects and receives payments from patients at time of treatment.
• Prepares claim forms for dental insurance.
• Assists patients in filling out required intake and medical forms.
• General admin tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms.
• Keeps track of office supplies and place orders for more supplies when necessary.
• Sorts and organizes incoming and outgoing mail.
• Assists and supports other team members and departments in dental patient care delivery.
• Ensures reception area is maintained and professional in appearance.

Bachelor of Science in Computer Science – Holy Angel University