Kahatima Arbabzada

Results-driven sales and customer experience professional with a background spanning luxury automotive, retail, beauty, and brand development. Proven experience driving sales growth, leading product education and training, managing key stakeholder relationships, and delivering exceptional client experiences. Highly skilled in Dealer Management Systems (DMS), sales administration, inventory management, and cross-functional coordination, with a track record of exceeding targets and improving brand performance.

Product Educator at Lululemon (2025-11 – Present)

• Delivered a personalized guest experience, helping customers select products based on their individual needs, activities, and preferences.
• Developed strong knowledge of lululemon products, fabrics, features, and technical performance to provide informed recommendations.
• Built relationships with guests through consultative selling, product education, and genuine customer engagement.
• Supported daily store operations including merchandising, inventory management, replenishment, and maintaining visual standards.
• Collaborated with the store team to achieve sales goals and key performance targets while maintaining lululemon's service standards.

Sales Administrator and Receptionist at Ferrari of Alberta (2025-02 – 2025-10)

• Managed the Dealer Management System (DMS), entering new vehicle inventory and tracking vehicles throughout the sales and delivery process.
• Prepared Bills of Sale, vehicle registration documentation, and AMVIC reporting while maintaining accurate sales records.
• Coordinated vehicle work orders and pre-delivery requirements, updating vehicle statuses and ensuring vehicles were ready for possession.
• Supported accounting with inventory tracking, reconciliation, and reporting spreadsheets.
• Worked closely with sales, service, detailing, and accounting teams to coordinate vehicle preparation and client deliveries.
• Managed incoming phone calls and dealership emails, directing client inquiries and prospective buyers to the appropriate sales team member.
• Welcomed clients to the showroom, coordinated appointments, and provided a professional luxury customer experience.
• Provided general administrative support including data entry, document preparation, filing, and record management.

Account Coordinator at Fable & Mane (2024-01 – 2025-02)

• Partnered with the Account Executive to drive sales growth, brand awareness, and product education across Sephora locations throughout Alberta.
• Managed and scheduled a team of 2 Brand Specialists across Edmonton and Calgary, ensuring consistent store coverage and support for key sales events.
• Planned and executed monthly in-store sales events, contributing to an 18% year-over-year sales increase in 2024.
• Built relationships with Sephora Store Managers to improve product visibility, merchandising, and points of sale, helping increase customer engagement and purchase behaviour.
• Provided Sephora teams with product knowledge and sales support to strengthen brand recognition and improve sell-through.
• Helped generate a 37% increase in sales during Q2 and Q3 through strategic store support, events, merchandising, and team execution.

Sales and Education Advisor at Orveon Global (2023-05 – 2024-04)

• Led brand awareness and product knowledge training sessions for key retail stakeholders, strengthening product expertise and brand advocacy for Laura Mercier and BareMinerals.
• Consistently achieved a quarterly target of 16 coaching and training sessions, supporting frontline teams with product knowledge and effective selling strategies.
• Exceeded year-over-year sales targets by 6% through the execution of targeted sales events, product education, and in-store training initiatives.

Bachelor of Arts in Psychology with a minor in Sociology – University of Alberta (2018 – 2023)