Hamidreza Chavoshi Tehrani

Compliance-focused professional with 10+ years of experience in customer-facing, regulated, and procedure-driven environments. Experienced in maintaining accuracy, following established policies and regulations, handling sensitive customer concerns, documenting information, and remaining calm in high-pressure situations. Strong attention to detail, communication, situational awareness, and ability to work independently or as part of a team.

Holds valid Class 4 and Class 5 BC driver's licences and is comfortable working in dynamic environments requiring travel, field-based interaction, and adherence to established procedures.

Customer Service Representative / Casino Dealer at Parq Casino (2021-12 – Present)

• Provide professional service and assistance to a diverse range of customers in a highly regulated, fast-paced environment.
• Follow strict operational procedures, regulatory requirements, and established standards with a high degree of consistency.
• Maintain strong attention to detail and accuracy while handling transactions and game-related activities.
• Identify and respond appropriately to customer concerns, disputes, and unusual situations.
• Communicate clearly with customers, supervisors, and team members to resolve issues and maintain effective operations.
• Maintain strong situational awareness and respond calmly to changing circumstances in a high-pressure environment.
• Work with established procedures and escalation processes when issues require supervisor involvement.
• Maintain a professional and respectful approach when dealing with sensitive or difficult customer situations.

Sales Representative / Financial & Collections Support at Tala Auto Select (2016 – 2021)

• Managed and reviewed customer financial information, transaction records, account balances, and outstanding amounts.
• Monitored unpaid balances and followed up with customers regarding overdue or outstanding payments.
• Assisted with payment recovery and communicated with customers to resolve outstanding financial obligations.
• Handled customer payments and financial transactions accurately and in accordance with company procedures.
• Reviewed financial records and account information to identify outstanding balances, discrepancies, and required follow-up.
• Communicated with banks and financial institutions regarding customer financing, loan applications, approvals, and related documentation.
• Assisted customers with obtaining vehicle financing and coordinated required financial information and documentation with lenders.
• Maintained accurate records relating to customer accounts, payments, financing, and transactions.
• Followed up on financing and payment matters with customers, banks, and other relevant parties.
• Handled sensitive financial and customer information with professionalism and discretion.
• Resolved account and payment-related issues by reviewing records, communicating with customers, and coordinating with financial institutions.
• Managed multiple customer accounts and financial matters in a fast-paced environment while maintaining accuracy and attention to detail.

Lab Technician (Digester) at Acme Labs (2014 – 2016)

• Prepared samples in accordance with established procedures and safety standards.
• Maintained a high level of accuracy and attention to detail when handling samples and laboratory processes.
• Followed laboratory safety protocols and established guidelines consistently.
• Worked effectively as part of a team in a procedure-driven environment.
• Demonstrated the ability to follow detailed instructions and maintain consistent standards.

Teacher Assistant at Shokouh Institute (2011 – 2014)

• Supported instructors and students in an organized and structured environment.
• Communicated clearly with individuals from diverse backgrounds.
• Assisted with maintaining an orderly environment and following established processes.
• Worked collaboratively with instructors while also handling assigned responsibilities independently.

Diploma in Business Administration — E-Commerce Management

Diploma in Computer Network Engineering