Katia Bouslimani

Customer service and sales professional with over 3 years of experience in direct customer contact: phone, chat, order taking, and sales of products and services. Skilled at identifying needs, closing sales, and resolving complaints calmly and professionally. Positive, self-driven, and results-oriented.

Native

French and Arabic speaker; English at an intermediate level (B1) and improving.

Sales Representative – Installment Sales - CSM - Algeria

(2025-05 - 2025-10)

• Contacted prospects through the website to offer products and services suited to their needs.
• Presented the selected product, company policy, and the steps of the installment sales process.
• Collected and verified required documents, followed up with clients, and tracked each file through to completion.

Customer Service Agent – Issue Resolution - Yassir - Algeria

(2022-09 - 2025-05)

• Handled inbound complaints from customers and drivers, then moved into an Issue Resolution role.
• Identified the root cause of problems and found solutions that worked for both parties.
• Escalated cases to the relevant teams and followed up until resolution.
• Managed multiple simultaneous requests with calm, rigor, and a focus on customer satisfaction.

Customer Service Agent - Jumia - Algeria

(2021-10 - 2022-04)

• Handled inbound and outbound calls and chat, advising customers on products and orders.
• Took orders on a commission basis and created customer accounts.
• Handled complaints (exchanges, returns) and ensured their resolution.

Bachelor’s Degree - Communication - Algeria (2023)