Keisha

Community-focused professional with 6+ years of experience supporting youth, families, and at-risk individuals through client support, program coordination, community outreach, and administrative services. Experienced working within legal and community-based environments supporting vulnerable populations, including youth-related matters, domestic violence situations, and families impacted by incarceration. Proven ability to support clients in crisis-sensitive environments, facilitate workshops, coordinate community initiatives, and maintain confidential records.

Founder of a youth development initiative that attracted over 150 youth registrations and secured corporate sponsorship.

Administrative Assistant - Canadian Employment Agency

(2024-01 - 2024-06)

• Managed front-desk operations, assisting clients in person and by phone.
• Maintained and updated client records in internal databases with high accuracy.
• Coordinated appointments and ensured timely document processing.
• Worked in fast-paced environment, meeting turnaround expectations and service benchmarks.

Administrative Manager - Lambi Construction Services

(2022-09 - 2023-12)

• Coordinated office administration supporting construction projects and daily operations.
• Managed supplier communication and procurement of office and project supplies.
• Maintained project documentation, schedules, and internal records.
• Implemented digital filing systems to improve workflow efficiency.
• Supported workflow efficiency and team communication.

Legal Administrative Assistant - Legal Aid and Advisory Authority

(2017-09 - 2022-08)

• Supported clients navigating complex legal matters involving youth-related cases, family conflict, and domestic violence situations.
• Attended case management hearings (High Court) with attorneys and assisted with legal documentation and administrative coordination with prisoners.
• Maintained confidential case files and ensured accurate record management.
• Prioritized assigned work queues to meet internal turnaround expectations.
• Provided professional support to vulnerable individuals experiencing difficult personal and legal circumstances.
• Gained direct exposure to challenges affecting at-risk youth and families within the Children's Court environment.
• Successfully transitioned from in-person to remote operations during COVID, maintaining productivity, data systems, security, and compliance.
• Assisted clients with understanding legal processes and documentation requirements.

Data Entry Clerk- Banking Operations - RBC Financial Caribbean Limited

(2017-07 - 2017-09)

• Processed high-volume financial records with accuracy and confidentiality.
• Maintained organized electronic documentation and verified information accuracy.

Founder & Program Lead - Youth Life & Trade Skills Program - Trinidad and Tobago

(2019-01)

• Designed and implemented a youth development program focused on life skills, entrepreneurship, and workforce readiness.
• Coordinated program activities serving more than 150 youth participants.
• Built relationships with community stakeholders, businesses, and sponsors.
• Developed strategic partnerships and secured corporate sponsorship to support program sustainability and expansion.
• Planned and facilitated workshops, events, and community engagement initiatives.
• Managed program operations, outreach activities, and participant engagement.

Vice President - Trinidad and Tobago Youth Development Institute

(2021-08 - 2023-12)

• Co-led strategic planning and development of youth-focused programs.
• Coordinated community outreach initiatives and stakeholder engagement efforts.
• Developed partnerships with organizations to expand program impact.
• Organized fundraising activities and community events.
• Facilitated workshops and mentorship opportunities for at-risk youth.

Program Contributor (Volunteer) - Trinidad and Tobago Prison Fellowship

(2017-01 - 2023-12)

Angel Tree Program

• Supported children and families impacted by incarceration through the Angel Tree Program.
• Coordinated community outreach efforts to encourage donations and sponsorship support for children of incarcerated individuals.
• Engaged community members and supporters to provide gifts and assistance for participating families during holiday initiatives.
• Assisted with program coordination, family engagement, and distribution activities.
• Worked with vulnerable individuals and families from diverse backgrounds.
• Received Community Service Award in 2023 for contribution and service.

Diploma - Business – Management and Entrepreneurship - Seneca Polytechnic (2024-01 - 2025-12)

Certificate - Paralegal Studies - Trinidad and Tobago (2019-01 - 2019-12)