Khyati Patel

I'm a driven and goal-oriented person with a strong work ethic. I thrive under pressure, consistently delivering accurate results while maintaining a high level of dedication. With excellent time management skills and a collaborative mindset, I excel at meeting deadlines and working effectively in team environments.

Customer Service Representative at Tim Hortons (2025-04 – Present)

• Greet customers with a smile and provide friendly, courteous service at all times
• Take accurate orders and process payments using the point-of-sale (POS) system
• Prepare and serve coffee, beverages, baked goods, and menu items according to brand standards
• Maintain cleanliness and organization of the counter, kitchen, dining area, and restrooms
• Restock food and beverage supplies as needed
• Follow proper food safety, sanitation, and hygiene practices
• Work collaboratively with other team members and support a positive work environment
• Handle customer concerns or complaints professionally and escalate as needed

Front End Cashier at Metro (2024-08 – 2025-04)

• Provide exceptional service to customers by greeting them warmly, answering inquiries, and ensuring a positive shopping experience.
• Operate cash registers efficiently, scanning items, processing payments (cash, credit, debit), and handling customer transactions accurately.
• Assist customers with product selection and offer information on promotions, discounts, and store policies.
• Accurately handle cash, provide change, and balance cash drawers at the beginning and end of each shift.
• Process returns and exchanges according to store policies, ensuring customer satisfaction while maintaining company guidelines.
• Work alongside other cashiers and floor staff to ensure smooth and efficient store operations, especially during peak shopping hours.

Host & Takeout Associate at Pickle Barrel (2023-09 – 2024-07)

• Greet and seat guests in a friendly and professional manner, ensuring a positive dining experience from arrival to departure.
• Answer phone calls, manage reservations, and accommodate walk-in guests, optimizing seating to maximize restaurant capacity.
• Accurately take and process takeout orders, including packaging and providing detailed order instructions for pick-up.
• Address guest inquiries and concerns promptly and professionally, resolving any issues to ensure customer satisfaction.
• Work closely with kitchen and delivery teams to ensure takeout orders are prepared correctly, packaged efficiently, and ready for timely pickup.
• Maintain a clean and organized front-of-house area, ensuring all menus, signage, and workstations are stocked and presentable.
• Collaborate with servers, kitchen staff, and management to maintain smooth restaurant operations and enhance guest experiences.

Master of Business Administration (MBA) in Finance – Uka Tarsadia University (2021-12)

Bachelor of Business Administration (BBA) in Finance – Uka Tarsadia University (2019-12)