Krista Wilson

Results-driven restaurant and operations leader with 17 years of progressive management experience in the quick-service restaurant industry, including experience as Swing Manager, Salaried Manager, and Restaurant Manager. Proven success leading high-performing teams, improving operational efficiency, maintaining food safety and compliance standards, and delivering exceptional customer experiences. Skilled in hiring, training, coaching, scheduling, inventory management, cost control, and achieving business performance goals.

Swing Manager / Salaried Manager at McDonald's

• Directed daily restaurant operations while ensuring exceptional customer service and operational standards.
• Recruited, trained, coached, and scheduled team members to meet business objectives.
• Resolved customer concerns professionally and maintained strong guest satisfaction.
• Ensured compliance with company policies, food safety standards, and workplace safety regulations.
• Managed inventory levels, ordering processes, and supply coordination.
• Improved team productivity and operational efficiency through effective leadership and coaching.

Restaurant Manager at McDonald's

• Led front-of-house and back-of-house operations in a fast-paced restaurant environment.
• Managed recruitment, onboarding, training, and performance evaluations for employees.
• Maintained high standards of food quality, cleanliness, and customer satisfaction.
• Oversaw inventory management, ordering, budgeting, and cost-control initiatives.
• Managed cash handling procedures, deposits, and operational reporting.
• Built and maintained a positive, high-performance workplace culture.

Leader at Girl Guides of Canada (2012-01 – 2014-12)

• Planned and coordinated activities and outings.
• Supported youth development and achievement programs.