Krystel Billedo

Customer Service Clerk

Talent

EDMONTON, AB T5T 2Z9Member since June 17, 2026

Microsoft Access 1Business CorrespondenceCustomer ServiceMicrosoft Excel 1 and 2Office procedures 1Microsoft PowerPoint Level 1Personal Computers Fundamentals for end UsersJob Search and Resume WritingIntroduction to KeyboardingWindows Level 1 and 2Microsoft Word Levels 1, 2, and 3Bookkeeping Level 1 and 2SageEMRCSRGoogle SuiteOracleWorkdayMonerisPOS machineSales techniquesTelemarketingAccounts ReceivableBillingBookkeepingAccess and PrivacyFinancial education

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Microsoft Access 1Business CorrespondenceCustomer ServiceMicrosoft Excel 1 and 2Office procedures 1

About

To secure a job position as a Customer Service Clerk.

Experience

Financial Advisor- Marketing Director - World Financial Group

(2015-07)

Provides continuous financial education, strategies, and financial solutions according to client's personal financial needs analysis. Provides product financial solutions for clients' personal financial needs. Continuous learning on investments, insurances and other products for client's unique needs and responsible for B2C/ B2B correspondence.

Utilize sales techniques to close deals. Provides exceptional customer service by addressing inquiries and resolving issues promptly. Administer sales processes efficiently, maintaining accurate records of transactions.

Engage in telemarketing activities to reach potential clients and promote insurance products. Stays up to date on market trends and product offerings to advise client effectively.

BCC – AR/ Billing Coordinator - Respiratory HomeCare Solutions

(2024-02 - 2026-01)

Execute three-way matching (store receipt, vendor delivery, invoice validation) to ensure inventory and financial accuracy
Investigate and resolve inventory discrepancies and reconciliation variances
Support procurement execution and maintain accurate inventory data
Monitor inventory health including replenishment, aging product, and return activity
Responsible for collection outstanding balances from clients' insurances, NIHB, AISH, SNAS, VAC, RCMP and other fundings
Managed and achieved in maintaining outstanding AR to its lowest it has ever been in the history of RHS
Responsible in maintaining AR in its lowest all over Canada
Responsible for all billing for all Clinics in Edmonton and surrounding clinics
Responsible in daily and accurate data entries for all clinics
Provide excellent customer care by providing accurate information with patients' individual accounts
Well versed in EMR, CSR, Google Suite, Oracle, Work day and other office applications

Branch Care Coordinator II - Respiratory HomeCare Solutions

(2021-10 - 2024-02)

Triage client concerns to the appropriate therapist/ department
Answers inquiries regarding products, processes, care updates
Routine usage of Google Suite, Excel, Microsoft, Workday, daily usage of Moneris and POS machine
Maintains and organizes online database filing and cabinet document filing
Excellent in communicating via scheduling, rebooking and follow ups for multiple therapists in multi-clinics
Responsible for Access and Privacy, verification and protection of information for patients within the clients' care
Multitasker for administrative work, email correspondence and reports to supervisor/ manager
Intake and coordinate the flow of information for patients and therapists; Redirecting all business correspondence to the right associate/ department; scanning; faxing; mailing and emailing patients' care correspondence to circle of care in a timely manner
Verifying and Mailing outpatients' supply orders; following-up patients and doctor's clinics regarding patient care/ updates
Operates a busy switchboard. -works independently and excellent team payer
Dispatches oxygen starts; assist with funding for oxygen patients

Executive Assistant - Psilobyte IT Consulting Corp.

(2020-04 - 2022-12)