Lisa Cherry

Highly organized and adaptable Healthcare Administration professional with over 26 years of dedicated service at the Royal Ottawa Mental Health Centre. Proven track record in high-stakes scheduling, confidential health records management, and direct patient environment support. Adept at navigating complex compliance guidelines, optimizing logistical workflows, and delivering exceptional public-facing reception service.

Seeking to leverage deep institutional knowledge and continue to advance my skill set.

Scheduling Clerk at ROYAL OTTAWA MENTAL HEALTH CENTRE (2013-01 – Present)

• Partner closely with unit managers and clinical teams to secure optimal 24/7 staff coverage across diverse psychiatric units.
• Resolve scheduling conflicts and emergency shortages rapidly under high-stress conditions to maintain patient safety and compliance.
• Onboard, train, and mentor incoming scheduling personnel on facility protocols and scheduling software.
• Streamline daily office workflows, delivering real-time status and operational reports to all levels of management.

Stores Clerk / Logistics Specialist at ROYAL OTTAWA MENTAL HEALTH CENTRE (2010 – 2013)

• Managed warehouse and individual unit inventories, meticulously tracking, recording, and audited incoming shipments.
• Coordinated secure inter-facility logistics, safely distributing critical medications and supplies between the Ottawa and Brockville campuses.
• Collaborated with department heads to design and implement rigorous inventory distribution processes to reduce waste and optimize accuracy.

Health Records Clerk at ROYAL OTTAWA MENTAL HEALTH CENTRE

Dates Dynamic / Multi-role Period

• Maintained, audited, and organized highly sensitive patient charts, strictly enforcing facility confidentiality expectations and privacy laws.
• Served as the front-line public contact, handling inbound telephone inquiries regarding confidential personal health information with extreme discretion and empathy.
• Supported Health Record Administrators (HRAs) by quickly retrieving and securely delivering urgent files to active clinical units.

Orderly / Patient Care Support at ROYAL OTTAWA MENTAL HEALTH CENTRE (1990-10 – Present)

Cross-Appointed / Casual

• Execute direct instructions from Charge Nurses and unit management to provide exceptional, individualized care to psychiatric clients.
• Provide vital 1-on-1 supervision for high-risk patients, de-escalating volatile situations to preserve a safe environment for staff and residents.
• Strictly adhere to strict clinical safety protocols both on-unit and during scheduled patient community excursions.

Administrator / Custom Artisan at 6THIRTEEN AUTO DESIGN (2017-01 – 2020)

• Managed all backend business operations, including bookkeeping, scheduling, client consultation, and service contract creation.
• Executed complex custom technical upholstery, integrating modern laser technology and CNC programming for precision fabrication.

Health Care Assistant (HCA) Program – Algonquin College (2000)

Ontario Secondary School Diploma – Merivale High School (1989)