Mahima Thakur

Customer-focused professional with 2+ years of experience building client relationships, assessing needs, and using consultative selling in a fast-paced retail environment. Skilled in recommending tailored products and services, resolving client concerns, handling transactions accurately, and supporting sales targets. Increased daily sales from $90 to $400 while coaching team members on customer service, transaction accuracy, cash handling, and compliance.

MBA graduate seeking to apply strong relationship-building, sales, and banking-relevant service skills in a banking advisor role.

Assistant Manager - Circle K - Toronto, ON

(2026-07)

• Resolved escalated billing and service disputes de-escalating 50% of complaints without manager intervention by applying structured problem-solving and retention-focused communication.
• Analyzed weekly sales data and prepared performance reports, improving promotional and inventory decisions by surfacing actionable trends for management review.
• Processed daily transactions with zero discrepancies, improving financial control adherence by following cash-handling procedures and completing daily reconciliation activities.
• Coached more than 5 new hires reducing cash discrepancies within the first 90 days by training on transaction accuracy, compliance protocols, and customer service standards.
• Grew daily sales through needs-based recommendations and targeted upselling.
• Resolved client problems by assessing the situation, determining appropriate solutions, and following through to ensure client satisfaction.
• Assisted with promotional activities and merchandising strategies designed to increase client engagement and sales.

Customer service representative - Circle K - Toronto, ON

(2025-01 - 2026-06)

• Assesed customer needs improving product-fit recommendations by using discovery questions to propose tailored solutions and build trust-based relationship.
• Built rapport with customers improving service experience by using effective communication, active listening, and responsive follow-up across customer interactions.
• Resolved client questions and product-related issues improving issue turnaround by providing timely solutions and escalating complex matters when required.
• Maintained accuracy in cash handling, improving transaction reliability by processing transactions and completing daily operational activities in a fast-paced environment.
• Supported sales targets by promoting Circle K products, identifying client purchasing needs, and performing upselling and cross-selling.

Master of Business Administration - MBA - INTERNATIONAL BUSINESS UNIVERSITY

Bachelor of Commerce - Commerce - MAHARAJA SAYAJIRAO UNIVERSITY