Sadaf Rubab

Customer-focused retail and sales professional with experience in fast-paced environments. Skilled in delivering exceptional service, using consultative selling techniques, and handling POS transactions with accuracy. Experienced in managing inventory, maintaining merchandising standards, and supporting order intake processes.

Strong communicator with the ability to work collaboratively, meet sales goals, and follow Health & Safety, privacy, and operational standards. Adaptable, quick to learn new products and services, and dedicated to enhancing customer engagement and satisfaction.

Front Desk Coordinator, Cashier, Customer Service Representative at Dollarama (Present)

Key Responsibilities

• Delivering exceptional customer service by greeting customers, answering questions, and providing tailored product recommendations.
• Utilizing selling techniques to identify customer needs and suggest complementary items, contributing to store sales goals.
• Operating POS systems for cash, debit, credit, and returns with accuracy and efficiency.
• Supporting merchandising standards by organizing shelves, updating signage, and maintaining front-end displays.
• Ensuring adherence to Health & Safety and asset protection guidelines.
• Resolving customer concerns professionally to maintain satisfaction and loyalty.

Front Desk Coordinator & Sales Associate (Pet Food & Accessories) at Dr. Kafai Veterinary Hospital (2025-12 – 2025-04)

• Provided knowledgeable product recommendations for pet food, supplements, and accessories based on customers' and pets' needs.
• Used a consultative sales approach to enhance customer engagement and maximize revenue.
• Managed transactions, assisted with front-desk communications, and supported order intake and pickups.
• Maintained accurate inventory control by monitoring stock levels and organizing products according to clinic standards.
• Educated customers on product benefits, care instructions, and usage, enhancing customer satisfaction.
• Collaborated with veterinarians and staff to ensure accurate information and an excellent customer experience.

Customer Service Associate & Administrative Support at Mindbridge (2018 – 2019)

• Delivered daily front-line customer support to over 60 clients.
• Handled reception, appointment scheduling, and directed incoming communications.
• Collaborated with HR to create reports and staff training materials.
• Contributed to an 18% improvement in overall customer service satisfaction.

Art Facilitator at Welcome Centre (Present)

• Led art-based English conversation groups for newcomers.
• Used creative activities to build confidence.

Admin Support at IRCC, Welcome Centre

• Assisted with administrative duties and tasks.

BS Hons in Zoology – University of Veterinary & Animal Sciences