Maya Valentino

Banking and customer service professional with experience in branch operations, fraud management, claims processing, client support, cash handling, and confidential information. Known for strong communication, organization, accuracy, and problem-solving in fast-paced environments. Brings a professional, client-focused approach to administrative, coordinator, reception, customer service, and operations roles.

Teller - TD Bank - Edmonton, AB

• Process daily banking transactions including deposits, withdrawals, transfers, and bill payments while maintaining accuracy and confidentiality.
• Handle cash, balance tills, and follow established security, compliance, and fraud-prevention procedures.
• Identify customer needs, explain appropriate banking products and services, and provide professional client support.
• Resolve customer inquiries efficiently while maintaining service standards and attention to detail.

Loss Prevention / Fraud Agent - TD Bank - Markham, ON

• Respond to customer calls involving credit and debit card fraud and assist with resolving account concerns.
• Create and process claims while accurately documenting customer information and case details.
• Access banking systems and internal technology channels to investigate concerns and support everyday banking needs.
• Communicate sensitive information professionally while following privacy, security, and fraud-prevention procedures.

Personal Support Worker - GraceShares Agency / Chartwell Retirement Residence - Oshawa, ON

Provided dependable day-to-day support in a professional care environment while maintaining respect, confidentiality, and attention to individual needs.

Customer Service / Team Member - Tim Hortons - Brampton, ON

• Delivered friendly and efficient customer service in a high-volume environment.
• Processed cash, debit, and credit transactions accurately and operated POS and drive-thru systems.
• Maintained accuracy and service standards while managing multiple customer requests during busy periods.

BSc - Nursing Collaborative with Seneca College, King Campus - York University