Moise Soh

Detail-oriented and dedicated Bilingual Customer Service Representative and Administrative Assistant (English/French) with over 6 years of experience providing efficient administrative and client support services. Proven ability to manage high volumes of client interactions, resolve issues promptly, and maintain strong client relationships. Adept at working in fast-paced environments, balancing multiple priorities, and ensuring service excellence.

Recognized for professionalism, confidentiality, and outstanding communication skills. Proficient in CRM systems, Microsoft Office, and omnichannel customer service tools.

Bilingual Customer Service - Teksystems Corp / Royal Bank of Canada (RBC) - Ottawa, ON

(2025-03 - 2025-09)

• Responded to inbound calls, emails, and chat inquiries in both English and French and ensure customers are satisfied with the products and services.
• Listening, probing, and tactfully responding to client complaints through various channels, including telephone, in person, on-line (web, social media) and in writing.
• Working a variety of shifts covering a 24-7 operation and long hours, including evenings and weekends.
• Working independently and in a team setting and processing day to day transactions
• Preparing written information including correspondence and reports.
• Nurturing rich, long-standing relationships.
• Provided accurate information regarding limits, transactions, interest rates, and fraud prevention.
• Guided clients through online banking and RBC mobile app functionalities.
• Banking applications and assisting customers to better manage their banking needs.
• Delivered first-contact resolution and ensured compliance with RBC standards.
• Collaborated with team members to meet satisfaction and performance targets.

Bilingual Customer Coordinator - CAYA - Douala, Cameroon

(2019 - 2024)

• Coordinate and schedule services with sub-trades to ensure timely resolution of issues.
• Handled bilingual client inquiries via phone, email, and live chat.
• Processed complaints with empathy, accuracy, and professionalism.
• Working a variety of shifts covering a 24-7 operation and long hours, including evenings and weekends
• Flexible and adaptable to deal with shifting priorities
• Preparing written information including correspondence and reports
• Updated customer profiles in CRM systems and ensured proper case follow-up.

Bilingual Customer Service Representative - Vista Academic Center, Southern Delaware University - Yaoundé, Cameroon

(2014 - 2019)

• Responded to inbound calls, emails, and chat inquiries in both English and French.
• Processed client and student records, achieving a 98% satisfaction rate.
• Conducted post-service follow-ups to ensure quality assurance.
• Translated administrative documents between English and French.

Bilingual Customer Service Agent - iPlans Ltd - Douala, Cameroon

(2015 - 2019)

• Responded to product inquiries and purchase requests.
• Processed sales transactions and returns according to company policies.
• Translated documents and website content between English and French.

Master’s Degree - Translation - University of Buea, Cameroon (2014)

Master’s Degree (First Year) - English Language and Linguistics - University of Dschang, Cameroon (2012)

Bachelor’s Degree - Letters (French, English, German) - University of Dschang, Cameroon (2009)