Nono

Fluent in English and French with experienced in Customer Support, Call Centers, and Security Procedures. Strong written and verbal communication skills with ability to work independently or as part of a team. Persuasive and confident communicator who is punctual, reliable, and able to perform well under pressure.

Bilingual Customer Service Representative - Canadalife

(2025-02)

Fluent in English and French | Experienced in Customer Support, Call Centers, and Security Procedures

• Delivered exceptional service to the traveling public in a fast-paced environment
• Answered phone calls and responded to client inquiries professionally
• Completed mandatory training to ensure compliance with job knowledge and procedures
• Maintained a friendly and helpful demeanor at all times
• Performed other related duties as assigned by the supervisor

Call Centre Representative - NTT BPO (Capital One) - Ottawa

(2022-11 - 2023-02)

• Provided banking information to customers, including account balances and credit limit changes
• Assisted customers in enrolling for online services
• Sent internal emails to the management office for escalation
• Completed additional administrative duties as required

Customer Service Representative - Elemental Data Collection - Ottawa, ON

(2019 - 2021)

• Greeted customers professionally and courteously, exceeding expectations
• Promoted additional services and met daily performance targets
• Built and maintained positive relationships with clients
• Handled inbound and outbound calls
• Collaborated with team members to improve department productivity

Server & Assistant Chef - Senior Retirement Homes - Ottawa, ON

(2018 - 2019)

• Set up and served breakfast, lunch, and dinner for residents
• Cleaned dining areas and stored furniture after service
• Prepared desserts and assisted with food prep (peeling/cutting fruits)

Summer Camp Facilitator - Vanier Community Service Centre - Ottawa, ON

(2018 - 2019)

• Provided child care services to local families
• Organized recreational and educational games for children
• Facilitated cultural and Francophone activities (MIFO involvement)

Diploma - Social Worker - Collège Boréal (2024 - 2026)

Certificate - Health & Safety Training (4 Stages) - Ministry of Labour, Ontario (2025 - 2025)

Certificate - Prevention_of_workplace_violence_and_harassment - Ministry of Labour, Ontario (2025 - 2025)

High School Diploma - Alternative Public High School (2020 - 2020)

Certificate - Advanced Leadership - Future Youth Program (2019 - 2019)

Certificate - Youth Parliament - Legislative Assembly of Ontario (2019 - 2019)

Certification - CPR Certification - University of Ottawa (2019 - 2019)

Workshop - Managing Anxiety in School - Collège La Cité (2019 - 2019)

Certificate - Ethics of Information & Communications - Dominican University College (2020 - 2020)

Certificate - Conflict Resolution Techniques - St. Paul University (2020 - 2020)

Certificate of Excellence - Alternative Public High School