Mukthar Mulo
Customer Service Representative | Call Centre | Bilingual Support
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About
Results-driven customer service professional with a proven record of high-quality, high-volume support in fast-paced call centre environments. Maintained a 98% quality-assurance score and 95% first-contact resolution while handling 60–80+ interactions daily. TICO-certified with travel booking experience. Fluent in English, Arabic, Oromo, and Swahili. Calgary-based and available immediately for customer service, hospitality, and support roles.
Experience
Travel Agent / Customer Service — Teleperformance (Expedia Account)
- Resolved 95% of customer issues on first contact while managing 60–80+ inbound interactions daily
- Maintained a 98% quality-assurance score
- Booked and modified travel itineraries; handled billing and complaint resolution
Customer Service Agent — Centro (Verizon Account)
- Delivered consistent high-volume inbound support and account assistance
Lead Qualifier — Mawer Capital
- Qualified and routed leads to support sales pipeline
Warehouse Associate — Chef Medical Supplies
- Order fulfillment, picking/packing, and inventory handling
Education
High School Diploma
TICO Certification (Travel Industry Council of Ontario)
