Mukthar Mulo

Results-driven customer service professional with a proven record of high-quality, high-volume support in fast-paced call centre environments. Maintained a 98% quality-assurance score and 95% first-contact resolution while handling 60–80+ interactions daily. TICO-certified with travel booking experience. Fluent in English, Arabic, Oromo, and Swahili. Calgary-based and available immediately for customer service, hospitality, and support roles.

Travel Agent / Customer Service — Teleperformance (Expedia Account)

• Resolved 95% of customer issues on first contact while managing 60–80+ inbound interactions daily
• Maintained a 98% quality-assurance score
• Booked and modified travel itineraries; handled billing and complaint resolution

Customer Service Agent — Centro (Verizon Account)

• Delivered consistent high-volume inbound support and account assistance

Lead Qualifier — Mawer Capital

• Qualified and routed leads to support sales pipeline

Warehouse Associate — Chef Medical Supplies

• Order fulfillment, picking/packing, and inventory handling

High School Diploma

TICO Certification (Travel Industry Council of Ontario)