Oluwakemi Fabunmi

Detail-oriented Process and Operations Administrator with over 8 years of experience managing business operations, CRM database integrity, quality assurance, and workflow efficiency across regulatory, financial, and municipal sectors. Proven track record in conducting quality checks, merging duplicate contact records, evaluating process adherence, and collaborating with cross-functional Team Leads and IT teams to implement data solutions. Skilled in monitoring KPIs, tracking vendor data, and maintaining high standards of data accuracy and customer service.

Outreach & Administrative Support - City of Toronto - Toronto, ON

(2025-10 - 2026-03)

• Monitored daily administrative data entries across shared digital systems to maintain operational quality and compliance.
• Evaluated business processes for accuracy and supported operational quality initiatives by monitoring key performance indicators.
• Collaborated with Team Leads to clearly communicate service challenges and provide data insights for process improvements.

Operations & Administrative Analyst - Royal Bank of Canada (RBC) - Toronto, ON

(2025-01 - 2025-04)

• Reviewed and audited database records, identifying patterns, duplicate files, and missing information across digital platforms.
• Redesigned departmental SharePoint filing structures and workflows, eliminating bottlenecks and improving document retrieval times.
• Built custom Excel tracking dashboards and summary reports to monitor task progress, team KPIs, and operational deliverables.
• Worked closely with cross-functional teams to resolve digital platform issues and support staff adherence to operational guidelines.

Administrative Liaison (Black Student Collective) - Centennial College - Toronto, ON

(2024-05 - 2024-12)

• Supported operational processes, prioritized complex tasks, and maintained centralized digital records with high attention to detail.
• Conducted feedback and quality reviews for community programs, reporting findings to leadership to guide continuous improvement.

Executive Support / HR Administrator - Federal High Court - Abuja, Nigeria

(2014-01 - 2023-11)

• Managed high-volume case databases, performing regular quality checks to merge duplicate contact entries and deactivate outdated data.
• Audited administrative workflows and communications against organizational standards to ensure full procedural accuracy.
• Partnered with IT Operations to transition physical records to digital platforms, reducing record error rates by 15%.

Post Secondary Diploma - Business Human Resources - Centennial College (2025)

Bachelor of Science - Business Administration - Olabisi Onabanjo University (2009)