Payal Sharma

Accomplished Customer Service Professional with strong people skills and highly engaged work ethic. Self-directed, highly motivated to find a resolution to problem-solving.

Store Manager-Triple O's & Chevron at 1221886 B.C. LTD (2025-03 – Present)

• Maintaining specified inventory and order merchandise
• Responsible for resolving customer complaints and inquiries in a professional and timely manner
• Performing routine maintenance and repairs on fuel pumps, equipment, and facilities to ensure they are in good working condition
• Ensuring compliance with safety, health, and environmental regulations
• Perform cash management duties, including preparing deposits, reconciling cash drawers, and monitoring cash shortages or overages
• Scheduling and assigning duties to employees, monitoring their performance, and providing feedback and coaching
• Monitor sales and expenses to ensure profitability and implement strategies to increase revenue
• Oversee inventory control and ordering of fuel, merchandise, and supplies
• Supervise and manage gas station staff to ensure efficient operations

Assistant Manager- Triple O's & Chevron at 1221886 B.C. LTD (2024-03 – 2025-02)

CASHIER at Triple' O & Chevron (2023-04 – 2024-01)

• Responsible for managing card and cash transactions and providing excellent customer service
• Maintaining a clean and organized work area and conducting general maintenance
• Dispensing gas and selling additional store items
• Participating in store contests on rewards card competition
• Responsible for processing payments and operating cash registers
• Handling coupons or other discount cards and addressing customer questions and concerns
• Stocking shelves and finding items in the storage section
• Cleaning the checkout station and keeping receipts organized

OFFICE CUM ADMIN MANAGER at Web Safe Word Safety Private Limited (2020-02 – 2023-03)

• Handling all customers' and vendor's sales and non-sales queries and their timely resolution
• Responsible for general reconciliation and control activities of all safety products
• Responsible for office management
• Maintaining the stock levels for office supplies inventories and submitting purchase requests to management when necessary
• Responsible for the processing of vendor invoices, and bills for payment
• Design and maintain filing and storage systems in the office
• Maintaining daily sales and return report
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Working with the management team to stay updated on product knowledge and be informed of any changes in company policies

Bachelor of Science in Economics – Guru Nanak Dev University (2000 – 2003)