Pholai Estrella

Dedicated and reliable service professional with experience in customer service, food and beverage, and retail operations. Skilled in handling customers, preparing quality beverages, and maintaining high service standards in fast-paced environments. Known for strong communication skills, attention to detail, and a positive attitude. Eager to grow professionally and contribute to a team that values excellent customer experience.

Barista at Bo's Coffee Feb 10 - July 9• Prepare and serve high-quality coffee, beverages, and food items • Provide excellent customer service and maintain a welcoming store environment • Handle cash transactions and operate POS systems accurately • Maintain cleanliness and follow food safety standards Sales Associate (Contractual / Seasonal) at Under The Chosen Staff Manpower & Plains and Prints (2025 – 2026) • Assisted customers with product selection and styling recommendations • Maintained visual merchandising standards and organized displays • Achieved daily sales targets and promoted ongoing promotions • Managed inventory and restocking of items Service Crew at McDonald's (2022 – 2025) • Delivered fast and efficient customer service in a high-volume environment • Prepared food and ensured quality and safety standards were met • Operated cashier and handled customer orders accurately • Collaborated with team members to ensure smooth daily operations Sales Associate at Boutique Triple A (2018 – 2020) • Assisted customers with purchases and provided product knowledge • Maintained store cleanliness and organized merchandise displays • Handled cash and processed transactions • Built positive customer relationships to encourage repeat business

Bachelor of Business Administration in Marketing – National College of Business and Arts (NCBA) (2022 – 2025)